Per Diem Client Service Coordinator
About The Position
Client Service Coordinator – Per Diem Per Diem opportunity in San Francisco, California Schedule: As Needed | Monday–Sunday | Typical shifts: 7:00 AM–3:00 PM or 10:00 AM–6:00 PM Join the Client Care team at SAGE San Francisco and help create an exceptional experience for pets and their families. As a Per Diem Client Service Coordinator, you'll serve as the first point of contact for clients visiting one of Northern California's premier specialty and emergency veterinary hospitals while supporting a collaborative team dedicated to outstanding patient care. Per Diem Requirements: This position is scheduled on an as-needed basis. New per diem team members must complete four 8-hour training shifts before independently picking up shifts. To maintain active status, per diem employees are required to work at least one shift per month. At SAGE San Francisco, part of Ethos Veterinary Health, we provide advanced emergency and specialty care through collaboration, innovation, and compassion. Our hospital offers a wide range of specialty services delivered by board-certified specialists and highly skilled veterinary professionals who are committed to exceptional patient and client experiences. As a member of our Client Care team, you'll play an essential role in helping families navigate every step of their pet's visit while working in a supportive environment that values teamwork, learning, and professional growth.
Requirements
- High school diploma or equivalent.
- Minimum of one year of customer service experience; veterinary experience preferred.
- At least one year of hospitality or client-facing experience providing exceptional customer service.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Comfortable typing 45+ WPM, using a 10-key calculator, and performing accurate data entry.
- Strong communication, organization, and multitasking skills.
- Compassionate, dependable, and adaptable in a fast-paced environment.
- A collaborative mindset and commitment to exceptional client service.
Nice To Haves
- Experience with EzyVet or other veterinary practice management software preferred.
Responsibilities
- Welcome clients and patients while creating a compassionate and professional first impression.
- Coordinate appointments, procedures, and daily hospital scheduling.
- Answer phones, emails, and internal communications while providing outstanding customer service.
- Maintain accurate client and patient records using hospital management software.
- Process patient check-ins, check-outs, payments, estimates, and invoices.
- Educate clients on hospital processes and general patient care information.
- Maintain a clean, organized, and welcoming reception area.
- Respond calmly and professionally during emergency situations.
- Resolve client concerns while delivering exceptional service.
- Work closely with veterinarians, technicians, and support teams.
- Contribute to a positive, team-focused hospital culture.
Benefits
- Competitive compensation plus $5.50/hour shift differential for eligible hours
- VetBloom continuing education access and ongoing professional development opportunities
- Employee Assistance Program (EAP) and wellness resources where available
- Career advancement opportunities within Ethos Veterinary Health's network of specialty and emergency hospitals
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
