Communications Coordinator (PER DIEM)

Masonicare Corp•Wallingford, CT

20h•Onsite

About The Position

The Communications Coordinator operates a multi-line telephone switchboard console and routes calls to the appropriate person or location. The position greets visitors and ensures they are directed or escorted to the proper office. It also supports security communications, monitors alarms and video surveillance, and helps coordinate responses to emergencies. This is a per diem position requiring availability for all shifts, including weekends: 7:00 AM–3:00 PM, 3:00 PM–11:00 PM, and 11:00 PM–7:00 AM.

Requirements

High school diploma or GED.
1–2 years of experience with telephone communications or a PBX switchboard.
Ability to communicate effectively.
Excellent oral communication and interpersonal skills.
Ability to handle emergency situations.
Ability to handle multiple demands and interruptions.
Ability to speak, read, and write English.

Responsibilities

Greet and direct visitors and applicants.
Issue and collect identification passes and badges for vendors and students.
Route incoming calls.
Operate the public address system, autocall, or other communication systems to contact employees by telephone.
Dispatch security personnel to investigate alarms and as otherwise required.
Provide a communication link between radio-equipped security personnel in the field and outside authorities or key personnel during emergencies.
Monitor alarm centers and respond to alarm conditions in accordance with policy.
Issue keys for locations and hospital vehicles, maintain the key log, and follow established procedures.
Communicate effectively and tactfully with residents and patients, recognizing their age, needs, abilities, and physical condition.
Attend meetings as required.
Participate in mandatory in-service programs.
Monitor the video surveillance system.
Perform other duties as required.