Emergency Medical Services Communications Coordinator (Per Diem)

Northwell•Syosset, NY

7d•$70,470 - $116,870

About The Position

The Emergency Medical Services Communications Coordinator answers requests for emergency medical services, enters them into the system using the appropriate protocol system, dispatches calls, and coordinates with appropriate resources according to guidelines. The role uses the Medical Priority Dispatch System (MPDS) cards and ProQA to prioritize requests and provide pre-arrival instructions, and follows applicable policies, procedures, and dispatch guidelines. The position handles mostly routine, transactional assignments and exercises independent judgment on basic or moderately complex matters. It responds to posted units in accordance with the Deployment Monitor, maintains accurate ambulance records, coordinates scheduled transports, and participates in required safety and backup drills. Questions, problems, and significant challenges involving new or unprecedented assignments are escalated to senior team members. Related duties may also be assigned.

Requirements

High school diploma or equivalent.
1–3 years of technical experience.
Valid New York State Department of Health Emergency Medical Technician certification.
AHA Healthcare Provider CPR certification.

Responsibilities

Answer emergency medical service requests using MPDS cards and ProQA to prioritize calls and provide pre-arrival instructions in accordance with guidelines.
Enter emergency medical service requests into the appropriate system and dispatch calls to coordinate the required resources.
Respond to and coordinate with posted units by following the Deployment Monitor in an expedient manner.
Follow dispatch orders and approved policies and procedures.
Maintain accurate records for ambulances.
Handle and coordinate scheduled transports in a timely manner.
Clarify policies, procedures, and other matters as appropriate.
Participate in required safety and backup drills.
Escalate questions, problems, and significant challenges involving new or unprecedented assignments to senior team members.
Perform related duties as required.