Per Diem Client Service Representative

Ethos Veterinary Health • Sacramento, CA

8d • $19 - $24 • Onsite

About The Position

Vista Veterinary Specialists is seeking a compassionate, organized, and customer-focused Client Service Representative to provide the first impression of the hospital and create a welcoming, supportive experience for clients and their pets. The role involves greeting clients professionally, coordinating appointments, assisting with emergencies, processing admissions and discharges, and ensuring interactions reflect the hospital’s commitment to exceptional patient care and customer service.

This is a per diem position in Sacramento, California. Shifts are scheduled as needed, and the representative must be available to work nights and weekends.

Requirements

• Excellent communication and interpersonal skills, with a professional and compassionate demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Proficient computer skills.
• Ability to remain calm under pressure and exercise sound judgment in high-stress situations.
• Professional appearance and commitment to excellent client service.
• Willingness and ability to work evenings, nights, weekends, and other shifts as needed.

Nice To Haves

• Veterinary client service or veterinary medicine experience.
• Emergency or specialty veterinary hospital experience.
• Experience with EzyVet.

Responsibilities

• Welcome clients in a friendly, helpful, and compassionate manner.
• Process appointments, emergencies, and client requests while delivering exceptional customer service.
• Prepare, review, and maintain medical records and documentation accurately and completely.
• Educate clients about Vista Veterinary Specialists' services, policies, and procedures.
• Process patient admissions and discharges, including scheduling follow-up appointments as needed.
• Accurately process invoices and client payments.
• Update and maintain client and patient records in accordance with hospital policies and legal requirements.
• Assist with administrative tasks, including scanning, faxing, emailing, and document management.
• Support the hospital team by maintaining a positive, collaborative work environment.

What This Job Offers

• Education Level: No Education Listed