Scheduling Representative Per Diem

Atlas Healthcare Partners•Queen Creek, AZ

3d•Onsite

About The Position

The Scheduling Representative acts as a customer-oriented liaison between physician offices and the surgery center. The role schedules surgical procedures using a computerized scheduling system and enters applicable patient demographic and billing information. It also supports patient, physician, and staff communication, scheduling operations, and customer-service and business-development initiatives at Banner Surgery Center – Ironwood, managed by Atlas Healthcare Partners.

Requirements

High school diploma or GED.
Excellent organizational skills and effective human-relations and communication skills.
Effective teamwork skills and ability to meet deadlines and productivity standards.
Knowledge of word-processing and spreadsheet software and ability to use computerized scheduling systems.
Ability to maintain accurate statistical records, gather data, and produce reports.

Nice To Haves

College degree.
Additional related education and/or experience.
Skills and abilities typically attained with 2 years of medical clerical experience, preferably in an acute-care environment, central scheduling, or a physician-office setting.
Knowledge of medical terminology and payer contract terms and processes.

Responsibilities

Coordinate elective procedure case times in the computerized scheduling system; verify physician privilege status before scheduling and maintain a current privilege-status log with the medical staff office while protecting confidential information.
Acquire and maintain physician preference information and staff rosters, as needed.
Obtain authorization numbers, histories and physicals, and current laboratory results; order prior medical records for procedure days when necessary.
Type and print physician orders for multiple physicians and departments.
Schedule and maintain physician block time and block-time releases in partnership with the CEO and Business Development to optimize the schedule.
Enter physician orders for laboratory, blood bank, medical imaging, and cardiology services; enter diagnostic-test results, patient registration information, and patient charges.
Compile data and prepare statistical reports for management.
Organize and prioritize case-volume growth initiatives.
Work with Atlas team members and the CEO to identify growth opportunities and address threats to physician-office customer service.
Visit physician offices with the Business Development team to build customer relationships and address service concerns.
Execute and document activities specified in the Scheduler’s initiative and participate in quarterly business-development strategic meetings.
Act as a patient liaison; greet and direct patients, visitors, physicians, and families; answer questions about policies and procedures; relay patient data among nursing, physicians, and staff; and screen requests for patient information and refer them to appropriate staff.
Perform other duties deemed necessary by the CEO to support high levels of customer service for physicians, physician offices, and surgery-center staff.
Follow established policies, procedures, regulatory and accreditation requirements, and applicable professional standards; provide excellent customer service by consistently demonstrating the organization’s core behaviors.