Practice Representative -- Per Diem
About The Position
The Practice Representative serves as a primary point of contact for patients and visitors in an outpatient unit, providing excellent customer service through clear communication. The role reports to the manager, with input from assigned physicians, nurses, and other health care providers. The representative assists patients and callers, supports communication with providers, prepares schedules and records, completes patient registration and insurance-related procedures, and helps maintain timely patient flow through the practice. The position also handles checkout, follow-up scheduling, related tests, patient education materials, and visit billing tickets.
Requirements
- High school diploma or GED.
- 0–1 years of related work experience.
- Basic familiarity with computers and the ability to navigate web-based applications at a basic level.
- Ability to read and write English to understand basic safety instructions, take direction, communicate effectively, and respond to basic questions.
- Ability to understand spoken English, follow basic safety instructions and direction, and communicate in basic English about routine questions.
- Ability to demonstrate basic knowledge of fundamental concepts, practices, and procedures and apply them in routine situations.
- Ability to interact respectfully with employees, professional staff, and external contacts to offer ideas, identify issues, obtain information, or deliver services.
- Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and remain calm in stressful situations.
- Must be vaccinated against influenza as a condition of employment.
Nice To Haves
- Associate's degree.
- One year of experience in a healthcare or service/hospitality environment.
Responsibilities
- Communicate courteously with patients, employees, visitors, and the general public by phone and in person; provide accurate information and directions and promptly follow up on requests.
- Obtain complete and accurate information from patients and callers, prioritize it, and facilitate communication to providers.
- Prepare schedules, medical records, and other documents in accordance with quality standards.
- Maintain patient confidentiality in phone conversations, discussions with providers, and distribution of information by email, fax, or other means.
- Check in and register patients and verify demographic and fiscal information according to medical center policies and procedures using hospital computer systems.
- Confirm insurance and managed-care authorizations, referrals, and pre-certifications, and collect required co-payments.
- Direct patients to the next service area.
- Monitor patients and visitors entering, waiting, and leaving the practice; facilitate timely flow and proactively address flow issues.
- Act as a liaison between patients and practice staff to support optimal flow and service delivery.
- Process patient checkout and schedule follow-up appointments and related diagnostic or laboratory tests, making reasonable efforts to accommodate patient and provider needs.
- Provide relevant educational materials to patients when indicated.
- Enter visit billing tickets.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
