Client Service Coordinator (CSC)
About The Position
The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. The CSC is responsible for promoting hospital services, managing the flow of clients and pets to ensure superior client care and maximum productivity, providing professional and exceptional service, educating clients about wellness plans and pet health, assisting clients with documentation and information, managing finances, and conducting administrative functions.
Requirements
- High School Diploma or equivalent preferred.
- Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
- One year related experience required with customer service preferred.
- Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
Responsibilities
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient and exceptional service at all times.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
- Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
- Other job duties as assigned.
Benefits
- Comprehensive Medical, Dental, and Vision Insurance
- Generous Retirement Plans (401(k) and Roth) with company match
- Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
- Paid Time Off and Holidays
- Top-Tier Mental Health and Wellbeing Resources
- Associate Life Insurance (company-paid) & Supplemental Life Insurance
- Company-Paid Short- and Long-Term Disability
- Flexible Spending Accounts (FSA)
- Health Savings Account (HSA)
- Paid Parental Leave
- Continuing Education Allowance (for Eligible Positions)
- Back-Up Child and Elder Care & Family Support Resources
- Fertility and Family Building Support
- Digital Exercise Therapy
- Voluntary Protection Benefits
- Legal Plan
- Identity Protection
- Commuter Benefits
- Three Free Optimum Wellness Plans for Pets
- Exclusive Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
