Client Service Coordinator/ Front Desk

Blo Lakeshore Village/Mississauga•Mississauga, ON

26d•Onsite

About The Position

We are looking for a friendly, professional, and organized Front Desk Receptionist & Client Service Coordinator to create a welcoming experience for every guest at BLO Blow Dry Bar. This role is responsible for providing exceptional customer service while keeping the front desk, salon, and daily operations running smoothly.

Requirements

Previous customer service, reception, hospitality, or salon experience is an asset.
Excellent communication and interpersonal skills.
Friendly, welcoming, and professional personality.
Strong organizational and time-management skills.
Ability to multitask in a busy salon environment.
Comfortable answering phones and working with appointment-booking software.
Reliable, punctual, and detail-oriented.
Able to maintain a clean and organized environment.
Ability to work independently while also being a supportive team member.
Professional appearance and a positive attitude.

Nice To Haves

Genuinely enjoys people, organization, hospitality, and creating an exceptional client experience.
Proactive, dependable, attentive to detail, and willing to jump in wherever needed—from answering the phone and booking appointments to making coffee, folding laundry, and keeping the salon sparkling clean.

Responsibilities

Greet and welcome clients with a warm, professional attitude.
Check clients in and out and ensure a smooth, positive experience.
Answer incoming phone calls and respond to client questions.
Schedule, confirm, reschedule, and manage client appointments.
Manage the salon booking system and maintain an organized appointment calendar.
Handle cancellations, late arrivals, and appointment changes professionally.
Assist clients with selecting services and answer questions about salon offerings.
Process payments and accurately handle transactions.
Maintain a professional and inviting front desk and reception area.
Build positive relationships with clients and encourage repeat visits.
Keep the front desk, waiting area, retail area, and common spaces clean, tidy, and organized.
Regularly wipe down and sanitize high-touch surfaces.
Help maintain overall salon cleanliness throughout the day.
Ensure stations and client areas are neat and presentable.
Empty garbage and recycling as needed.
Restock front desk, washroom, and salon supplies.
Prepare and offer coffee, tea, and water to clients when appropriate.
Keep the coffee/hospitality area clean, stocked, and organized.
Ensure clients feel comfortable and well cared for during their visit.
Collect, sort, wash, dry, fold, and organize salon towels and linens.
Keep clean towels and linens properly stocked and readily available.
Maintain laundry areas and equipment in a clean and organized condition.
Assist the salon team with day-to-day tasks as needed.
Communicate effectively with stylists and management regarding appointments, client needs, and salon operations.
Help open and close the salon according to established procedures.
Assist with stocking products and supplies.
Monitor inventory of front desk, cleaning, coffee, laundry, and salon supplies and notify management when items need to be reordered.
Support promotional activities, retail sales, and client outreach when required.
Maintain a positive, professional, and team-oriented environment.
Perform other reasonable duties required to support the smooth operation of the salon.