Part-time Client Service Associate (Newport Beach, CA)

Raymond James • Newport Beach, CA

3d • $32,500 - $45,000 • Onsite

About The Position

Raymond James is seeking a motivated, detail-oriented, and creative problem solver to provide administrative support to Financial Advisors, prospective and existing clients, and branch staff. The role involves frequent client interaction across phone, email, in-person, virtual, and mail channels, while managing detailed tasks and changing priorities in a fast-paced environment.

The Client Service Associate supports client and branch operations by processing transactions and expenses, opening accounts, researching account and security information, checking client paperwork for accuracy, preparing correspondence and reports, and maintaining records in CRM software. The role also assists with advisor marketing and client events, may enter orders at an advisor’s direction, and participates in training and professional development. This is a part-time, resident position in Newport Beach, California, with travel of less than 25%.

Requirements

• High school diploma or equivalent.
• Ability to communicate effectively with clients across in-person, virtual, phone, and mail channels.
• Ability to operate standard office equipment and use required software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Ability to analyze and research account information.
• Ability to organize, manage, and track multiple detailed tasks and assignments amid changing priorities and deadlines.
• Ability to identify time-sensitive items and assess competing priorities.
• Ability to take initiative and follow up proactively on submitted items to ensure completion and resolve errors, questions, or concerns.
• Ability to handle stressful situations and provide calm, professional customer service.
• Ability to analyze problems and establish solutions in a fast-paced environment.
• Mathematical skills sufficient to process account and transaction information.
• Effective oral and written communication and interpersonal skills with people at all organizational levels, both in person and virtually.
• Ability to work independently and as part of a cohesive team.
• Knowledge of general office practices, procedures, and methods.
• Knowledge of investment concepts, practices, and procedures used in the securities industry, as well as financial markets, products, and industry regulations.
• Skill in CRM or similar contact management software and Excel, including developing spreadsheets for reporting.

Nice To Haves

• One or more years of securities industry or related work experience; equivalent combinations of experience, education, and/or training may be considered with Human Resources approval.

Responsibilities

• Handle a high volume of daily client interactions, including inquiries and meeting scheduling, by phone, in person, virtually, and through mailings.
• Provide support to Financial Advisors and the branch office, working independently and as part of a team.
• Process client financial transactions and financial advisor and branch office expenses and expense reports accurately.
• Open new client accounts and research client and security information using internal databases and other technologies.
• Review client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
• Prepare letters, forms, and reports to support existing clients and prospecting efforts.
• Prepare business summary reports and client-specific reports for Financial Advisor review.
• Create and maintain records and files using CRM software.
• Assist Financial Advisors with marketing efforts, seminars, and other client-facing events.
• Enter orders at the direction of a Financial Advisor, as needed.
• Participate in training, cross-training, and educational or professional development opportunities to stay current on firm and industry policies and procedures.
• Perform other assigned duties and responsibilities.

Benefits

• Medical, dental, and vision benefits may be available.
• Life insurance may be available.
• Critical illness and accident insurance may be available.
• Disability benefits may be available.
• Retirement savings may be available.
• Paid time off, including vacation, holidays, and sick leave, may be available.
• Parental leave may be available.
• Additional compensation may include cash or equity, discretionary bonuses, or commissions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED