Part-time Client Service Associate (Newport Beach, CA)

Raymond James • Newport Beach, CA

2d • Onsite

About The Position

Raymond James is seeking a motivated, detail-oriented Client Service Associate to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. The role involves frequent client contact across phone, email, in-person, virtual, and mail channels, and requires the ability to organize and track detailed work amid changing priorities and deadlines in a fast-paced environment.

The associate supports client service and branch operations by handling inquiries and meeting schedules, processing transactions and expenses, opening accounts, preparing documentation and reports, maintaining CRM records, and assisting with marketing events. The position may also involve entering orders at the direction of a Financial Advisor. The role is part-time and resident (onsite).

Requirements

• High school diploma or equivalent; high school completion is required.
• One or more years of securities-industry or related work experience is preferred, or an equivalent combination of experience, education, and training approved by Human Resources.
• Knowledge of general office practices, procedures, and methods.
• Knowledge of investment concepts, practices, and procedures used in the securities industry.
• Knowledge of financial markets, products, and industry regulations.
• Skill with CRM software or similar contact-management software.
• Skill with Excel, including developing spreadsheets for ongoing reporting.
• Effective communication across in-person, virtual, phone, and mail channels.
• Ability to operate standard office equipment and use software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Ability to analyze and research account information.
• Ability to organize, manage, and track detailed tasks and assignments amid frequently changing priorities and deadlines.
• Ability to identify time-sensitive work and assess competing priorities.
• Ability to take initiative, follow up on submitted items, and resolve errors, questions, or concerns.
• Ability to handle stressful situations and provide calm, professional customer service.
• Ability to analyze problems and establish solutions in a fast-paced environment.
• Ability to use mathematics sufficient to process account and transaction information.
• Ability to communicate effectively, orally and in writing, with all organizational levels, in person and virtually.
• Ability to work independently and as part of a cohesive team.
• Ability to provide a high level of customer service.

Nice To Haves

• One or more years of securities-industry or related work experience.

Responsibilities

• Handle a high volume of daily interactions with prospective and existing clients, including basic inquiries and meeting scheduling, by phone, in person, virtually, and through mailings.
• Provide support to Financial Advisors and the branch office independently and as part of a team.
• Process client financial transactions and Financial Advisor and branch office expenses and expense reports accurately.
• Open new client accounts and research client and security information using internal databases and other technologies.
• Review client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
• Prepare letters, forms, and reports to support existing clients and prospecting efforts.
• Prepare business summary reports and client-specific reports for Financial Advisor review as needed.
• Create and maintain records and files using CRM software.
• Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
• Enter orders at the direction of the Financial Advisor, as needed.
• Participate in available training, cross-training, and educational or professional development opportunities to stay current on firm and industry policies and procedures.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision coverage may be available.
• Life insurance may be available.
• Critical illness and accident insurance may be available.
• Disability benefits may be available.
• Retirement savings may be available.
• Paid time off, including vacation, holidays, and sick leave, may be available.
• Parental leave may be available.
• Additional compensation may include cash or equity, discretionary bonuses, or commissions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED