Client Service Associate - NR

Stifel • Brentwood, TN

8d

About The Position

The Client Service Associate assists one or more Financial Advisors with opening and maintaining client accounts and records. The role provides administrative support, including word processing, preparing mailings, filing, answering phones, and obtaining approvals for Financial Advisor communications and advertisements. It also provides customer service to clients and may enter trades as directed by the Financial Advisors.

The associate handles clerical and operational tasks related to client accounts and requests, maintains account and trade records, and provides requested reports and account information. The role requires administrative knowledge, familiarity with the investment brokerage industry and securities regulations, strong time management and critical-thinking skills, customer-service abilities, and clear written and verbal communication. The position requires a high school diploma or equivalent and two years of clerical or related-industry experience. Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook is required.

Requirements

• High school diploma or equivalent.
• Two years of clerical or related-industry experience.
• Knowledge of administrative and clerical procedures and systems, including word processing, spreadsheet applications, and managing files and records.
• General understanding of the investment brokerage industry and securities regulations, with basic knowledge of investment products.
• Ability to organize, prioritize, and manage multiple tasks, responsibilities, and deadlines; follow through on goals; manage expectations; and use firm resources efficiently.
• Critical-thinking skills, including using logic and reasoning to assess alternative solutions, conclusions, or approaches to practical problems.
• Customer-service and interpersonal skills, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Strong written and verbal communication skills, including excellent grammar and phone and office etiquette.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Perform clerical functions related to opening client accounts and ongoing account coding based on client-selected account features.
• Work with Financial Advisors and clients to obtain documents required for the types of accounts being established.
• Organize and assist with maintaining complete client account and trade-related records for Financial Advisors and required branch files.
• Perform operational or administrative functions for client requests, such as check requests, wiring funds, address changes, and dividend information.
• Provide quotes and other account-related information to clients upon request; non-registered associates may not volunteer quote or other stock information.
• Provide reports and other information to Financial Advisors as requested.
• Identify situations that should be brought to Financial Advisors' attention or escalated to the Branch Manager, including suspicious client or employee activity or behavior.
• Perform administrative duties such as typing, filing, answering phones, and mailing documents or letters.
• Complete other duties and projects assigned by the Financial Advisor or Branch Manager.
• Provide overall customer service support to clients and enter trades as directed by Financial Advisors.

Benefits

• Health care
• Dental care
• Vision care
• 401(k)
• Wellness initiatives
• Life insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED