Temp Client Service Associate - NR

Stifel•Zionsville, IN

About The Position

The Client Services Associate assists one or more Financial Advisors with opening and maintaining client accounts and records. The role provides administrative support, including word processing, preparing mailings, filing, answering phones, and obtaining approvals for Financial Advisor communications and advertisements. It also provides customer service support to clients and may enter trades as directed by Financial Advisors. The associate performs clerical functions related to account opening and ongoing account coding, obtains required account documents in collaboration with Financial Advisors and clients, and maintains client account, trade-related, and branch-office records. The role handles operational and administrative requests from clients, may provide quotes and other account-related information upon request, and provides reports and information to Financial Advisors. Situations requiring attention or escalation, including suspicious client or employee activity, should be brought to a Financial Advisor or Branch Manager.

Requirements

High school diploma or equivalent.
At least 2 years of clerical or related-industry experience.
Knowledge of administrative and clerical procedures and systems, including word processing, spreadsheets, file and records management, and office procedures and terminology.
General understanding of the investment brokerage industry and securities regulations, with basic knowledge of investment products.
Ability to organize, prioritize, and manage multiple tasks, responsibilities, and deadlines; follow through on goals; manage expectations; and use firm resources efficiently.
Ability to use logic and reasoning to assess alternative solutions, conclusions, or approaches to practical problems.
Knowledge of customer-service principles and processes, including assessing customer needs, meeting service standards, and evaluating customer satisfaction.
Ability to communicate clearly in spoken and written form, with excellent grammar and phone and office etiquette.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

Perform clerical functions related to opening client accounts and coding accounts based on selected features.
Work with Financial Advisors and clients to obtain documents required for established accounts.
Organize and help maintain complete client account and trade-related records, as well as required branch-office files.
Handle operational or administrative client requests, such as check requests, fund wires, address changes, and dividend information.
Provide quotes and other account-related information to clients upon request, subject to restrictions for non-registered associates.
Provide reports and other requested information to Financial Advisors.
Identify and escalate situations requiring attention, including suspicious client or employee activity or behavior.
Perform administrative duties such as typing, filing, answering phones, and mailing documents or letters.
Complete other duties and projects assigned by a Financial Advisor or Branch Manager.
May enter trades as directed by Financial Advisors.
Obtain approvals for Financial Advisor communications and advertisements.