Temp Client Service Associate - NR

Stifel•Zionsville, IN

About The Position

The Client Services Associate assists one or more Financial Advisors with opening and maintaining client accounts and records. The role provides administrative support, including word processing, preparing mailings, filing, answering phones, and obtaining approvals for Financial Advisor communications and advertisements. It also provides customer service to clients and may enter trades as directed by Financial Advisors. The associate handles clerical and operational tasks related to client accounts, helps obtain required account documentation, maintains account and trade-related records, and processes client requests such as check requests, fund wires, address changes, and dividend inquiries. Upon request, the associate may provide quotes and other account-related information; non-registered associates may not volunteer quote or stock information. The role also provides reports to Financial Advisors, escalates suspicious activity or other concerns, and performs additional duties and projects assigned by a Financial Advisor or Branch Manager.

Requirements

High school diploma or equivalent.
At least 2 years of clerical or related-industry experience.
Knowledge of administrative and clerical procedures and systems, including word processing, spreadsheet applications, file and records management, and office procedures and terminology.
General understanding of the investment brokerage industry and securities regulations, with basic knowledge of investment products.
Ability to organize, prioritize, and manage multiple tasks, responsibilities, and deadlines; follow through on goals, manage expectations, and use firm resources efficiently.
Critical-thinking skills, including using logic and reasoning to assess alternatives and solve practical problems.
Knowledge of customer-service principles and processes, including assessing customer needs, meeting service-quality standards, and evaluating customer satisfaction.
Strong spoken and written communication skills, with excellent grammar and phone and office etiquette.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

Perform clerical functions related to opening client accounts and coding accounts according to client-selected features.
Work with Financial Advisors and clients to obtain documentation required for established account types.
Organize and maintain complete client account and trade-related records, along with required branch office files.
Perform operational or administrative functions for client requests, including check requests, wiring funds, address changes, and dividend information.
Provide quotes and other account-related information upon request, subject to restrictions for non-registered associates.
Provide reports and other information to Financial Advisors as requested.
Identify and escalate situations requiring attention from Financial Advisors or the Branch Manager, including suspicious client or employee activity or behavior.
Perform administrative duties such as typing, filing, answering phones, and mailing documents or letters.
Complete other duties and projects assigned by a Financial Advisor or Branch Manager.
Assist Financial Advisors with account and record maintenance, communications and advertisement approvals, and client service; enter trades as directed.