Client Service Associate - NR

Stifel • Fort Myers, FL

2d

About The Position

Under immediate supervision, the Client Services Associate (NR) assists one or more Financial Advisors with opening and maintaining client accounts and records. The position provides administrative support, including word processing, preparing mailings, filing, answering phones, and obtaining approvals for Financial Advisor communications and advertisements. It also provides customer service support to clients and may enter trades as directed by Financial Advisors.

The associate performs clerical and operational tasks related to client accounts, helps obtain required account documents, maintains client account and trade records, and processes client requests such as check requests, wire transfers, address changes, and dividend inquiries. The role may provide quotes and other account-related information when requested, but non-registered associates may not volunteer quote or stock information. The associate also supplies reports to Financial Advisors and escalates situations requiring attention to the Financial Advisor or Branch Manager.

Requirements

• High school diploma or equivalent.
• Two years of clerical or related industry experience.
• Knowledge of administrative and clerical procedures and systems, including word processing, spreadsheet applications, managing files and records, and office procedures and terminology.
• General understanding of the investment brokerage industry and securities regulations, with basic knowledge of investment products.
• Ability to organize, prioritize, and manage multiple tasks, responsibilities, and deadlines; follow through on goals; manage expectations; and use firm resources efficiently.
• Critical-thinking skills, including using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to practical problems.
• Customer service and interpersonal skills, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Communication skills to convey information and ideas clearly in spoken and written form, with excellent grammar and phone and office etiquette.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Perform clerical functions related to opening client accounts and ongoing account coding based on client-selected account features.
• Work with Financial Advisors and clients to obtain documents required for the types of accounts being established.
• Organize and assist with maintaining complete client account and trade-related records for Financial Advisors and required branch office files.
• Perform operational or administrative functions for client requests, including check requests, wiring funds, address changes, and dividend information.
• Provide quotes and other account-related information to clients upon request, within the limitations applicable to non-registered associates.
• Provide reports and other requested information to Financial Advisors.
• Identify and escalate situations requiring attention from Financial Advisors or the Branch Manager, including suspicious client or employee activity or behavior.
• Perform administrative duties such as typing, filing, answering phones, and mailing documents or letters.
• Complete other duties and projects as assigned by the Financial Advisor or Branch Manager.

Benefits

• Health care
• Dental care
• Vision care
• 401(k)
• Wellness initiatives
• Life insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED