Client Service Associate - NR

Stifel•Brentwood, TN

About The Position

The Client Service Associate (NR) assists one or more Financial Advisors with opening and maintaining client accounts and records, and provides administrative and customer service support. The role includes processing account-related requests, maintaining records, preparing documents and mailings, answering phones, and obtaining approvals for Financial Advisor communications and advertisements. The associate may enter trades as directed by Financial Advisors. The position also supports clients by providing requested quotes and account-related information, subject to restrictions for non-registered associates, and escalates suspicious activity or other concerns to Financial Advisors or the Branch Manager. The role requires a high school diploma or equivalent, at least two years of clerical or related-industry experience, and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook. No licenses or credentials are required.

Requirements

High school diploma or equivalent.
At least 2 years of clerical or related-industry experience.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Knowledge of administrative and clerical procedures and systems, including word processing, spreadsheet applications, file and records management, and office procedures and terminology.
General understanding of the investment brokerage industry and securities regulations, with basic knowledge of investment products.
Ability to organize, prioritize, and manage multiple tasks, responsibilities, and deadlines; follow through on goals; manage expectations; and use firm resources efficiently.
Critical-thinking skills, including using logic and reasoning to evaluate alternatives and solve practical problems.
Customer service and interpersonal skills, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Strong spoken and written communication skills, including excellent grammar and phone and office etiquette.
No licenses or credentials are required.

Responsibilities

Perform clerical functions related to opening client accounts and coding accounts based on client-selected account features.
Work with Financial Advisors and clients to obtain documents required for established accounts.
Organize and maintain complete client account and trade-related records for Financial Advisors, as well as required branch files.
Perform operational or administrative functions for client requests, such as check requests, wiring funds, address changes, and dividend information.
Provide requested quotes and other account-related information to clients; non-registered associates may not volunteer quotes or other stock information.
Provide reports and other information to Financial Advisors as requested.
Identify and escalate situations requiring attention, including suspicious client or employee activity or behavior.
Perform administrative duties such as typing, filing, answering phones, and mailing documents or letters.
Obtain approvals for Financial Advisor communications and advertisements.
Enter trades as directed by Financial Advisors.
Complete other duties and projects assigned by the Financial Advisor or Branch Manager.