Client Service Associate - NR

Stifel • Fort Myers, FL

1d

About The Position

Under immediate supervision, the Client Service Associate (NR) assists one or more Financial Advisors with opening and maintaining client accounts and records. The role provides administrative support, including word processing, preparing mailings, filing, answering phones, obtaining approvals for Financial Advisor communications and advertisements, and supporting clients with service requests. The associate may enter trades as directed by Financial Advisors.

The position supports account opening and ongoing account administration, maintains client and trade-related records, processes operational requests, provides requested account information, and helps identify matters that should be escalated to a Financial Advisor or Branch Manager. Non-registered Client Service Associates may not volunteer quotes or other stock information to clients.

Stifel describes itself as a global wealth management and investment banking firm with an entrepreneurial environment. It offers a comprehensive benefits package that includes health, dental and vision care, a 401(k), wellness initiatives, life insurance, and paid time off.

Requirements

• High school diploma or equivalent.
• At least 2 years of clerical or related-industry experience.
• Knowledge of administrative and clerical procedures and systems, including word processing, spreadsheet applications, file and record management, and office procedures and terminology.
• General understanding of the investment brokerage industry and securities regulations, with basic knowledge of investment products.
• Ability to organize, prioritize, and manage multiple tasks, responsibilities, and deadlines; follow through on goals; manage expectations; and use firm resources efficiently.
• Ability to use logic and reasoning to assess alternative solutions and approaches to practical problems.
• Knowledge of customer-service principles and processes, including assessing customer needs, meeting service-quality standards, and evaluating customer satisfaction.
• Ability to communicate information and ideas clearly in spoken and written form, with excellent grammar and professional phone and office etiquette.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Perform clerical functions related to opening client accounts and coding accounts based on client-selected features.
• Work with Financial Advisors and clients to obtain documents required for the accounts being established.
• Organize and maintain complete client account and trade-related records for Financial Advisors, along with required branch-office files.
• Handle operational or administrative client requests, such as check requests, wiring funds, address changes, and dividend information.
• Provide requested quotes and other account-related information to assist clients, subject to restrictions for non-registered associates.
• Provide reports and other information to Financial Advisors as requested.
• Identify situations requiring the attention of Financial Advisors or escalation to the Branch Manager, including suspicious client or employee activity or behavior.
• Perform administrative duties such as typing, filing, answering phones, and mailing documents or letters.
• Complete other duties and projects as assigned by a Financial Advisor or Branch Manager.
• Assist Financial Advisors with client account maintenance, administrative support, customer service, and trades as directed.

Benefits

• Health care
• Dental care
• Vision care
• 401(k)
• Wellness initiatives
• Life insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED