Client Scheduling Coordinator
About The Position
The Client Scheduling Coordinator serves as the point of contact between the company and clients throughout the home assessment scheduling process. The role supports Risk Consultants in meeting monthly and yearly production and timeliness goals, while building strong partnerships with internal and external business partners. Coordinators manage scheduling in an assigned territory, use knowledge of its geography to arrange appointments logically and efficiently, and help ensure the scheduling process meets the needs of clients and business partners. This is a contract-to-hire position based in Whitehouse Station, New Jersey, with a hybrid workplace. The listed pay range is $20.00–$21.00 per hour. Individual compensation depends on factors including qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity. Benefit eligibility and availability may depend on job classification and length of employment.
Requirements
- Customer service skills.
- MS Office Suite skills.
Nice To Haves
- Experience working for an insurance company.
- A college degree or currently pursuing one.
Responsibilities
- Act as the point of contact between the company and clients throughout the home assessment scheduling process.
- Make a high volume of outbound calls and emails to secure appointments.
- Maintain an appointment-setting process that accommodates the needs of clients and business partners.
- Complete tasks effectively and efficiently using company and department resources.
- Complete tasks with attention to detail to improve the scheduling experience.
- Communicate needs and concerns proactively and clearly.
- Collaborate to respond to inquiries within 24 hours of receipt.
- Provide leadership with monthly updates on trends, availability issues, and scheduling concerns.
- Communicate professionally with internal and external business partners through email, phone calls, and MS Teams chat.
- Use knowledge of assigned-territory geography to schedule appointments logically and efficiently.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan, with pre-tax and Roth post-tax contributions available
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
