Client Relationship Manager

Sunrise Landscape•Venice, FL

9d•Onsite

About The Position

Sunrise Landscape is a trusted leader in commercial landscaping with over 40 years of experience delivering exceptional service, innovative solutions, and lasting client partnerships. From day one, we’ve been guided by a simple philosophy: do the work with integrity, treat our partners like family, and continually strive to be better stewards of Florida’s landscapes. With more than 1,000 employees, we deliver high-quality landscape design, installation, and maintenance services by staying entrepreneurial, communicating proactively, and working together to get the job done. We are proud to be recognized as a Lawn & Landscape Top 100 company and remain committed to building a workplace where people can grow, contribute, and help raise the bar across our industry. Position Summary The Client Relationship Manager (CRM) is a strategic account leader responsible for building trusted client partnerships, driving retention, and growing revenue through proactive service communication and enhancement sales. This role serves as the primary client contact and is accountable for ensuring all client activity, proposals, service requests, and communication are accurately tracked in Aspire to maintain transparency and alignment between sales, service, and production teams. The Client Relationship Manager partners closely with Operations Managers and branch leadership to deliver exceptional service, maintain strong client relationships, and support long-term account growth. A successful Client Relationship Manager brings strong relationship-building skills, financial awareness, operational partnership, and the ability to identify opportunities that create value for clients and the business. This team member manages a portfolio generally ranging from $1.5M to $2M in annual revenue.

Requirements

Five or more years of client service, account management, property management, or related B2B service industry experience required
Experience using Aspire or similar CRM or service management platforms preferred
Proven ability to build strong client relationships and grow accounts through relationship-based selling
Strong written, verbal, and interpersonal communication skills with a polished and professional presence
Exceptional listening skills with the ability to understand client needs and respond effectively
Financial awareness with the ability to understand pricing, job costing, and margin performance
Advanced organizational skills with the ability to manage multiple priorities and follow through consistently
Ability to collaborate effectively with operations teams to align service execution with client expectations
Growth-oriented mindset with the ability to identify opportunities and drive revenue expansion
Valid driver’s license required and ability to travel locally to client sites
Possess a valid driver’s license issued in the United States for a minimum of three years
Maintain a clean driving record for at least three years
Successfully pass a drug screening

Responsibilities

Serve as the strategic relationship owner for assigned accounts, acting as the primary point of contact, visible face of the company, and trusted advisor for clients
Develop, build, nurture, and maintain exceptional client relationships across a portfolio of commercial landscape clients while serving as the primary relationship and escalation contact
Partner closely with Operations teams to ensure service readiness, proactive communication, and effective problem-solving to support both strategic and day-to-day client needs
Promote a high level of client retention by proactively addressing concerns, identifying risks, and implementing solutions to mitigate client turnover and support renewal success
Partner with Business Development Managers to support successful client account transitions and ensure client expectations align with operational delivery
Create Executive Summaries outlining issues, opportunities, and recommended solutions, presenting findings to clients and leadership as applicable
Lead interactions internally and externally to deliver expected service outcomes while achieving a high level of client delight
Identify enhancement and upsell opportunities during site visits and routine client interactions
Partner with operations teams to develop accurate enhancement proposals, pricing, and scope recommendations
Monitor proposal pipelines, follow-up activities, and close rates to support revenue growth
Support branch growth initiatives through disciplined account management and opportunity development
Partner closely with Operations Managers, Production Managers, Superintendents, and Crew Leaders to align priorities and ensure service consistency
Utilize Aspire work tickets and job notes to communicate client expectations, service updates, and operational priorities
Participate in production meetings to review upcoming work, client feedback, and enhancement schedules
Support issue resolution by coordinating with operations teams to address client concerns and service challenges