Client Relationship Manager within Global Workplace Programs

The Cigna Group•Bloomfield, CT

11d•$100,000 - $166,600

About The Position

As a Client Relationship Manager within Global Workplace Programs (GWP), you serve as a strategic partner to business and functional leaders, representing GWP’s capabilities and connecting business and workforce priorities to workplace, location, real estate, and service solutions. You develop an understanding of each client’s business strategy, workforce plans, operating requirements, and emerging needs, translating them into actionable strategies that deliver measurable enterprise value. You work across the GWP portfolio, including portfolio strategy and planning, workplace and occupancy strategy, transactions, workplace design and construction, project and capital delivery, facilities management, and workplace experience. You bring these capabilities together as integrated solutions aligned with GWP’s operating model. The role requires business acumen, strategic thinking, relationship leadership, operational discipline, and an enterprise mindset. You proactively identify opportunities, anticipate changing business and workforce requirements, challenge assumptions, and help leaders understand the workplace and real estate implications of their decisions. You balance business needs, employee experience, financial performance, operational requirements, risk, and long-term portfolio strategy. You operate in a highly matrixed environment, partnering across GWP, Human Resources, Finance, Enterprise Technology, Procurement, Security, Legal, business leadership, and external service partners. You build credibility and trust, influence without direct authority, navigate complex stakeholder environments, and convert business requirements into actionable workplace and real estate solutions.

Requirements

Bachelor's degree in business, real estate, architecture, planning, operations management, analytics, or a related field, or equivalent professional experience.
Experience in workplace strategy, space planning, corporate real estate, or a related field within a large-scale, global organization.
Experience developing and executing multi-year workplace and space planning strategies across complex, geographically distributed portfolios.
Experience influencing senior and executive stakeholders through data-driven workplace recommendations, scenario analyses, and written strategic communications.
Experience leading cross-functional initiatives spanning real estate, facilities, HR, and finance functions or similar functions, with measurable business outcomes.
Experience contributing to organizational strategy development and translating enterprise-level workforce trends into actionable workplace program recommendations.

Nice To Haves

Demonstrated ability to integrate AI tools to optimize or redesign workflows.
Demonstrated ongoing AI skill development, such as prompt/context engineering or agent orchestration, and staying current with emerging AI technologies.
Experience applying occupancy analytics, space utilization data, and headcount forecasting to inform portfolio planning decisions.
Experience operating as a strategic business partner in a technology company environment with rapidly evolving hybrid and distributed workforce models.
Track record of building scalable planning processes and tools that improve cross-functional alignment and accelerate decision-making across global workplace teams.

Responsibilities

Develop and drive long-range workplace and space planning strategies for complex, cross-regional business portfolios, aligning physical environment decisions with organizational growth and workforce planning signals.
Serve as the primary strategic interface between Global Workplace Services and business leaders, translating business objectives into workplace requirements and portfolio recommendations.
Identify and resolve ambiguous, cross-functional workplace challenges by synthesizing data from space utilization systems, headcount forecasts, and business unit roadmaps.
Influence capital investment decisions and workplace program prioritization by building data-driven business cases for senior and executive stakeholders.
Establish and evolve processes that enable cross-functional teams to assess and respond rapidly to changes in business conditions, workforce distribution, or portfolio constraints.
Build and maintain strategic partnerships with Real Estate, Facilities, HR, Finance, and business unit leaders to integrate workplace solutions with broader organizational planning cycles.
Anticipate disruptions to the global workplace portfolio, including organizational restructuring, hybrid work shifts, or regional expansion, and develop contingency plans to maintain operational continuity.
Contribute to Global Workplace Services organization strategy by identifying emerging trends in workplace design, space utilization, and employee experience.