Client Relationship Manager

Zero Impact Solutions•Huntington Beach, CA

10d•$23 - $26•Onsite

About The Position

We are an end-to-end Renewable Energy provider offering products in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage, Hydroponic farming, and Rain Water/Grey Water collection systems. We are experiencing tremendous growth and operate under several government rebate programs. Our company handles the entire process from Sales, Provisioning, Design and Engineering, Contracting and Construction, to Servicing and Maintenance. We are looking for motivated individuals passionate about the EV industry and renewable energy to join our fast-growing company and make a meaningful impact. This role is in-office, Monday - Friday, 8:30 AM to 5:00 PM in Costa Mesa, CA. As a Client Relationship Manager, your primary responsibility will be to communicate updates and expectations to clients. You will collaborate closely with sales, EVSE technical support, and engineering teams to track project completion and serve as the primary point of contact for clients. Post-project completion, you will ensure installation success by providing recommendations for upgrades and billing updates, and also provide recommendations for charger upgrades and installations at new sites. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry.

Requirements

Bachelor’s degree in business administration, marketing or a related field
1-3 years experience in client service, sales, or a related field
Demonstrates a keen business acumen, proficient in prioritization, and makes informed judgment calls when necessary
Dedicated to achieving excellence - consistently performs duties at the highest level of performance.
Strong written and verbal communication, coupled with strong organizational and interpersonal abilities.
Proficient engaging effectively with individuals at all levels, including C-level executives.
Shows professional and suitable demeanor when handling sensitive information.
Collaborative and works effectively within a team environment.
Exceptional multitasking and problem-solving skills.
Comfortable reporting and presenting information.
Experience with Microsoft Office Suite and CRM software.
A track record of following through on commitments.
Ability to commute/relocate to Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Required)

Nice To Haves

Familiarity with the construction industry is a plus.
College Graduates are highly encouraged to apply!

Responsibilities

Identify client needs and provide appropriate solutions.
Proactively provide regular project status updates, including construction-related updates.
Develop and maintain relationships with existing clients while building relationships with prospective clients.
Partner with the sales team to develop proposals for additional services and installations.
Analyze client feedback to identify trends and opportunities for improvement.
Respond to client inquiries and address concerns in a timely and professional manner.
Promptly escalate concerns to your supervisor and collaborate with other departments to resolve project issues.
Advocate on behalf of clients to ensure effective coordination between internal teams and external project stakeholders.
Schedule and facilitate regular client meetings, make time-sensitive phone calls, and provide email updates.
Guide clients through contracts, diagrams, documentation, and new procedures.
Following project completion, ensure successful installations by providing billing recommendations, conducting market research, and routing concerns to the appropriate departments.
Maintain a positive and professional attitude at all times.
Perform additional duties as assigned.