Client Relationship Manager

First Onsite - US • Miami, FL

5d • $70,000 - $80,000

About The Position

The Client Relationship Manager provides administrative and sales support to the National Sales team, helping ensure a seamless client onboarding process and an exceptional customer experience. The role organizes data for marketing plans, supports sales reporting, and handles administrative duties that contribute to sales team success. It collaborates with National and Regional Sales team members and Sales Operations Specialists to keep Salesforce CRM data current, and manages client portals. The position also supports client meetings, proposals, RFPs, and marketing activities, coordinating with Marketing and RFP teams to maintain brand consistency across presentations, collateral, and events. Travel may be required up to 10%, including overnight and extended assignments at disaster sites as needed.

First Onsite provides equal employment opportunities and prohibits discrimination and harassment based on protected characteristics. The company participates in E-Verify. Duties and responsibilities may change, and third-party resume submissions are not accepted.

Requirements

• At least three years of experience in an administrative or sales support role.
• Proficiency with Microsoft Office and Salesforce.
• Strong customer focus, collaboration, and attention to detail.

Nice To Haves

• Three or more years of Restoration industry experience.
• Bachelor's degree.

Responsibilities

• Deliver an exceptional customer experience with a strong client focus.
• Address customer needs promptly and escalate issues quickly.
• Support and collaborate with National and Regional Sales team members to maintain a cohesive sales environment.
• Participate in client meetings and assist with proposals and RFPs.
• Keep Salesforce CRM data accurate and up to date.
• Partner with Marketing to maintain brand consistency in presentations, collateral, and events.
• Manage client portals and perform related administrative tasks, including data entry, expense reports, and event logistics.
• Travel up to 10%, including overnight and extended disaster site assignments as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed