Client Relationship Administrator (Hybrid - Edgewood, NY)

Broadridge • Edgewood, NY

4d • Hybrid

About The Position

Broadridge is seeking a Client Relationship Administrator to oversee delivery of contracted services and help ensure service-level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded. The role builds and maintains strong client relationships, provides day-to-day advice and support, and coordinates with operational teams and subcontractors to meet client requirements.

The administrator manages project schedules, risks, scope of work, and budgets; supports contract extensions and additional business within assigned accounts; and establishes consistent processes for reviewing service metrics and reporting. Contracts may vary in duration, value, and strategic importance. The role applies established procedures and concepts, manages administrative and coordination work with moderate supervision, resolves typical issues using established options, and communicates clearly with clients and colleagues.

Requirements

• Experience in client relationship management, account support, or service delivery.
• Ability to coordinate work across teams and track schedules, risks, scope, and budgets.
• Experience monitoring service performance, working with metrics, or preparing reports.
• Strong written and verbal communication skills and the ability to provide clear, responsive client support.
• An organized approach to managing multiple priorities and following established procedures.
• Sound judgment and problem-solving skills, including addressing routine issues and escalating others appropriately.

Responsibilities

• Manage project schedules, risks, scope of work, and budgets.
• Ensure operational teams and subcontractors understand client requirements.
• Build and maintain strong client relationships, providing day-to-day advice and support.
• Promote the organization’s capabilities and identify sales opportunities to refer to account managers.
• Support contract extensions and additional business within assigned accounts.
• Establish consistent processes for reviewing service metrics and reporting.
• Manage contracts that may vary in duration, value, and strategic importance.
• Coordinate work across teams and monitor service performance.

Benefits

• Bonus eligibility
• Paid sick leave for Colorado employees, in compliance with the Colorado Healthy Families and Workplaces Act
• Other legally required benefits, as applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed