Client Administrator

Marsh•Anchorage, AK

10d•$41,200 - $76,800

About The Position

The Client Administrator I supports the Leadbetter team in the Business Insurance department. The primary focus is to provide technical support to Client Executives and clients in maintaining insurance policies in accordance with the objectives and procedures outlined by the Business Insurance manual and the Director of Client Services. The role processes new and renewal business paperwork and maintains client information and policy-related documentation. The position is based in Anchorage, Alaska, with remote or on-site work options.

Requirements

High school diploma.
1–2 years of insurance-related experience or professional office experience.
Obtain and maintain a valid Alaska Business Insurance License.
Obtain a Surplus Lines License within the first two years.
Achieve an AINS or INS designation and be willing to pursue continuing education through insurance designations and professional development training.
Proficiency in Microsoft Office software, including Word, Excel, and Outlook.
High attention to detail while working at a varying pace, managing multiple tasks, and adjusting priorities.
Strong oral and written communication skills and the ability to work with all levels of staff.
Strong customer service orientation, with a focus on internal customers.

Responsibilities

Process paperwork for new and renewal business, including preparing ACORD forms and other documents required for submission.
Maintain client-level details in the agency management system.
Prepare binders, policies, invoices, finance agreements, endorsements, audits, and renewal certificates.
Manage production of renewal certificates.
Perform account reconciliation.
With more experience, assist in processing final audits.
Develop proficiency with technology systems, software, and tools such as EPIC and Indio.
Establish and maintain positive and effective working relationships with associates and clients.