Client Service Administrator
About The Position
Computershare’s Shareholder Services team is seeking a Client Service Administrator to support a portfolio of clients and a range of shareholder services activities. The role is based in one of the company’s New Jersey offices in Jersey City or Edison at least three days per week, with flexibility to work from home for part of the week. The administrator partners with Relationship Managers and serves as a connection point between clients and internal teams. The position coordinates client activities, helps ensure deliverables are accurate and completed on time, and contributes to a responsive, high-quality client experience. The work includes day-to-day client servicing and support for dividend distributions, annual shareholder meetings, tax reporting, shareholder communications, and other client-driven initiatives. The role also supports workflow management and administrative processes for both newly onboarded and established clients.
Requirements
- Strong organizational and time management skills.
- Exceptional attention to detail.
- Bachelor’s degree or equivalent relevant experience.
- Previous client-facing or customer service experience.
- Ability to manage multiple priorities and deadlines simultaneously.
- Strong verbal and written communication skills.
- Ability to collaborate effectively across teams.
- Proficiency with Microsoft Office, including Outlook, Excel, and Word.
- Ability to work independently and take initiative.
- Applicants must be authorized to work in the United States without sponsorship now or in the future.
Nice To Haves
- Financial services experience.
- Transfer agency experience.
- Corporate actions experience.
- Shareholder services experience.
- Experience working with international or alternative investment clients.
- Experience using CRM systems, investor portals, or similar client management tools.
- Experience supporting relationship management or client service teams.
Responsibilities
- Manage day-to-day servicing activities for an assigned portfolio of clients.
- Coordinate and process dividend distributions.
- Support annual shareholder meetings and related event activities.
- Assist with tax reporting requirements and shareholder communications.
- Monitor client requests and correspondence, ensuring timely follow-up and resolution.
- Use internal systems and workflow tools to manage deliverables, deadlines, and service commitments.
- Coordinate with Relationship Managers, operational teams, clients, and cross-functional teams to deliver a seamless client experience.
- Maintain accurate records and documentation for client activities.
- Support newly onboarded and established clients as business needs evolve.
- Build strong client relationships and provide responsive, high-quality service.
- Support shareholder services processes, workflow management, and administrative activities.
Benefits
- Paid parental leave.
- Flexible working.
- Medical, dental, and vision coverage.
- 401(k) matching.
- Tax-advantaged flexible spending plans, including healthcare, dependent care, and commuter plans.
- Short- and long-term disability benefits.
- Life insurance and supplemental life insurance.
- Health and wellbeing rewards tailored to support employees and their families.
- A welcoming and inclusive culture with opportunities to grow.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
