Client Service Administrator, Licensed

Thrivent•West Advisor Group, CA

2d•$25 - $30•Remote

About The Position

This position provides licensed administrative support to Heritage Financial Group and serves as a resource to Financial Advisors and clients/members by handling, researching, and communicating about account inquiries. It supports the practice’s daily operations, including answering phones, handling and distributing practice email, using Thrivent Financial computer systems and programs to support client relations, assisting with securities- and insurance-related tasks, and performing other administrative duties as assigned. The position reports to and is employed by Heritage Financial Group. This is a part-time remote role, working 15–20 hours per week. Candidates must be fully licensed. Compensation is $25–$30 per hour, depending on experience and licensure. The role handles customer communications and account research, supports client/member meetings and follow-up, updates contact-management records, assists with marketing and practice programs, and performs securities and insurance activities within applicable licensing and registration. Additional responsibilities may be assigned based on licensure and business needs. The hiring process includes a background verification, and fingerprints are required for FINRA registration. Individuals with securities registrations are subject to TIMI’s Outside Securities Accounts Policy.

Requirements

Must hold securities registrations: Series 7 and 66, or Series 7, 63, and 65.
Must be insurance licensed and appointed.
Must be securities registered and insurance licensed/appointed in every state where performing activities requiring licensing and registration.
Must be willing to complete required Long Term Care training in the states where support work will be conducted.
Must be appropriately licensed/appointed and registered for variable products if working on variable insurance or annuities.
Strong technical computer aptitude and knowledge of business tools such as Microsoft Word, Excel, and PowerPoint, or ability to learn them.
Ability to handle multiple tasks and maintain high-quality work while experiencing frequent interruptions.
Ability to maintain the integrity of sensitive and confidential information.
Basic understanding of the company’s products and services and Thrivent Financial.
Ability to work with all roles of Heritage Financial Group, represent the organization in work with external clients, and cultivate and maintain relationships with outside organizations.
Fingerprints are required as part of the FINRA registration process; candidate background verification is part of the recruiting/hiring/contracting process.
Individuals with securities registrations must comply with TIMI’s Outside Securities Accounts Policy, which requires outside brokerage accounts to be maintained at a firm designated by TIMI.

Nice To Haves

Previous administrative or secretarial experience is desired.
Two or more years of demonstrated customer service orientation or experience is preferred.

Responsibilities

Handle incoming telephone calls and respond to requests for information.
Research inquiries regarding client accounts.
Provide fund values and answer questions about securities products, variable insurance and annuities when appropriately licensed, and investment advisory services.
Perform routine administrative duties.
Prepare or coordinate routine correspondence, reports, and special projects.
Support projects, program administration, and processing functions as needed.
Schedule meetings with clients/members on behalf of Financial Advisors to support client/member-facing activity.
Update the contact-management system with client/member contact and preference information.
Assist Financial Advisors with preparation and follow-up for client/member meetings.
Collaborate with financial associates to assist clients with product changes.
Participate in and drive marketing services, including direct mail, fraternal activities, seminars, and meetings.
Communicate verbally or in writing with prospective or existing customers regarding financial matters.
Conduct substantive research or information gathering used in securities product recommendations or investment advice.
Obtain customer financial information.
Accept and/or enter securities trade orders from customers, including unsolicited trade orders.
Explain, discuss, or interpret insurance coverage and analyze exposures or contracts.
Indicate to customers that requested insurance coverage is or will be bound or issued.
Issue certificates of insurance, endorsements, binders, commitments, or insurance contracts.
Support questions and transactions involving variable insurance and annuities when appropriately licensed.
Work with all roles at Heritage Financial Group, represent the organization with external clients, and cultivate and maintain relationships with outside organizations.
Complete other responsibilities assigned in accordance with licensure and business needs.