Client Administrator

Mariani Landscape•Lake Bluff, IL

1d•$21 - $25

About The Position

Mariani Landscape is hiring a Client Administrator to serve as a key point of contact for clients and a trusted partner to internal teams. The role provides administrative, operational, and customer service support, including handling client inquiries, service requests, billing support, and account maintenance. The Client Administrator works closely with Client Representatives, Operations, and Accounting to deliver a strong client experience and help services run efficiently.

Requirements

Two or more years of customer service, administrative support, client support, or related experience.
Strong verbal and written communication skills.
Strong organizational and time management skills, including the ability to manage a high-volume workload and competing priorities.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
High accuracy and attention to detail.
Strong problem-solving and customer service skills.

Nice To Haves

Associate degree in Business Administration, Communications, or a related field; not required.
Experience in landscaping, construction, property management, or another service-based industry.
Experience with CRM, ERP, or service management software, including Aspire or similar business management software.

Responsibilities

Respond to client questions about services, billing, contracts, and accounts in a timely, professional manner.
Coordinate communication between clients, Client Representatives, Operations, and other internal departments.
Create, maintain, and update client records in company systems, including billing, contact, service, and property details.
Process and track service requests, account changes, and follow-up items through completion.
Support client onboarding and ensure accurate account setup.
Manage contracts, change orders, renewals, and service agreement documentation.
Assist with billing inquiries and coordinate resolution with Accounting and Operations.
Help resolve client concerns and escalate issues that need additional support or decisions.
Serve as a primary contact for client inquiries by phone, email, and other channels, and assist with Office Coordinator duties as needed.
Keep accurate documentation of client communications, requests, and resolutions.
Generate reports and provide administrative support as requested.
Identify opportunities to improve client service processes and operational efficiency.
Help train new team members, share client feedback, and assist with other department or business needs, such as snow removal emergencies or holiday retail.