Client Access Administrator

Jorie AI•Oak Brook, IL

10d•Remote

About The Position

The Client Access Administrator manages and oversees Jorie employees’ access to client payer portals, electronic medical records (EMRs), and other software applications and platforms, including specialized healthcare portals. The role ensures access is secure, complies with relevant regulations, and aligns with service agreements. This position serves as a primary contact for clients and Jorie employees with access questions or issues, provides training and support, audits access and activity, resolves access-related technical problems, and maintains records for auditing and reporting. The role collaborates with IT, security, healthcare compliance, and customer service teams to support a seamless and secure client experience. This is a remote position for candidates in the United States, excluding New York, California, and Washington state. The stated schedule is Monday through Friday, 8:00 AM to 5:00 PM Central Time; flexible hours may be required based on business needs. Applicants must be legally authorized to work in the United States. The employer does not offer visa sponsorship and does not accept contractors, C2C applicants, or recruiting agencies.

Requirements

At least 3 years of experience in healthcare access administration.
Strong understanding of IT systems, cybersecurity, and healthcare IT environments.
Knowledge of regulatory requirements related to client data, access, and healthcare industry standards.
Excellent problem-solving and analytical skills.
Detail-oriented, with a focus on accuracy and efficiency while multitasking.
Effective communication and interpersonal skills.
Ability to handle sensitive information with integrity and confidentiality.
Must be legally authorized to work in the United States.

Responsibilities

Create, issue, and revoke employee access credentials for client payer portals, EMRs, and other software applications as needed.
Monitor and regulate employee access to ensure compliance with security policies.
Serve as the primary contact for clients and Jorie employees regarding access questions and issues.
Provide training and support on access systems and healthcare-related portals.
Regularly audit Jorie employees’ access and activities in client payer portals, EMRs, and other applications for compliance with data protection regulations and internal policies.
Identify and resolve access-related issues, including technical difficulties.
Maintain accurate records of access permissions, modifications, and interactions for auditing and reporting.
Collaborate with IT, security, healthcare compliance, and customer service teams to support a seamless and secure client experience.