Cloud Access Administrator

Unit4

About The Position

The Cloud Access Administrator is an operational role focused on day-to-day identity lifecycle administration, access operations, and security support. Similar to a technical service desk or provisioning role, it emphasizes technical execution, case handling, documentation, and operational accuracy, without direct phone support. The administrator works across Security, Cloud Operations, Engineering, Sales Operations, and Support to ensure identity and access services are delivered and maintained according to security policies and service descriptions. The role supports IAM governance and compliance, manages joiner-mover-leaver processes and access requests, administers advanced access controls, monitors IAM solutions and investigates security events, troubleshoots access issues, and supports operational handovers and order-related requests. It also involves maintaining records, reports, procedures, standards, and policy documentation for operational and audit purposes.

Requirements

Previous experience in IT operations or service desk-type roles.
Demonstrated experience supporting core IAM technologies and platforms, including Microsoft Active Directory, Microsoft Entra ID, and AWS IAM.
Hands-on experience managing Active Directory and Windows Server environments, including Domain Controller maintenance, Group Policy Objects (GPOs), organizational unit (OU) structures, and user/computer object lifecycles.
Understanding of Privileged Access Management (PAM), Role-Based Access Control (RBAC), Just-In-Time (JIT) access, and the Principle of Least Privilege (PoLP).
Hands-on experience with ServiceNow or similar ITSM tools for case, request, problem, and incident management.
Ability to perform technical fixes and administrative tasks by following documented procedures and runbooks, with process discipline and attention to detail.
Good knowledge of Microsoft Excel, including reports, structured data, and basic analysis.
Ability to synthesize complex identity data into clear, structured reporting views for stakeholders.
Proficiency in scripting languages such as PowerShell or Python to automate user provisioning, audit log retrieval, and identity lifecycle workflows.
Experience maintaining accurate access, privilege-change, and system-configuration records to meet internal and external audit standards.
Ability to provide clear instructions, training materials, and escalation paths for end-users and IT teams.
Experience creating and maintaining IAM governance frameworks, operating procedures, technical standards, and policy documentation aligned with evolving regulatory requirements.
Clear and professional written communication skills in English.

Nice To Haves

Proficiency navigating the Azure Portal to configure cloud identities, manage tenant settings, assign Azure RBAC roles, and implement security policies.
Familiarity configuring single sign-on (SSO) and multi-factor authentication (MFA) protocols such as SAML, OIDC, and OAuth across enterprise applications.
Stakeholder management skills across technology, risk, audit, and control teams, with cross-functional problem-solving abilities.
Experience building Power BI dashboards to visualize IAM metrics, access trends, and provisioning bottlenecks.

Responsibilities

Support the maintenance of IAM policies, standards, and controls in alignment with corporate requirements and regulatory compliance, and assist with internal audits.
Manage end-to-end identity lifecycle processes, including joiners, movers, leavers, user provisioning, account maintenance, and access requests through ServiceNow or a similar ITSM system.
Implement and manage Role-Based Access Control (RBAC), Privileged Access Management (PAM), Identity Governance, and Access Reviews.
Monitor IAM solutions, investigate security events, execute corrective actions, and collaborate with other departments to ensure controls are followed.
Troubleshoot, resolve, and escalate identity and access-related issues while maintaining accurate IAM records and documentation.
Work with sales order forms, service requests, and operational handovers from Sales or Delivery teams.
Perform standard technical fixes and administrative tasks by following documented procedures and runbooks.
Generate and maintain identity and access logs, user provisioning reports, and historical access records.
Maintain accurate records of access requests, administrative privilege changes, and system configurations for audit purposes.
Provide instructions, training materials, and escalation paths for end-users and IT teams navigating identity, access management, and ticketing workflows.
Create, update, and maintain IAM governance frameworks, operating procedures, technical standards, and policy documentation.