Cloud Administrator

Schurz Communications • Denver, CO

5d • $85,000 - $95,000

About The Position

The Cloud Administrator provides OTAVA Cloud customers with a white-glove experience by maintaining and troubleshooting support initiatives ranging from basic to complex. The role covers areas including backups, patching, imaging, permissions, and Windows and Linux servers.

The administrator monitors cloud environment events, performs daily walk-throughs, participates in after-hours maintenance and an on-call rotation, and resolves support incidents. They handle administrative tasks at the operating system, application, and hypervisor levels; troubleshoot enterprise IT application issues; work with vendors and service providers on escalated incidents; and collaborate with engineers on architectural changes and migration projects. The role also contributes to improved cloud operations through better design, processes, documentation, security, and automation, while documenting solutions and maintaining internal procedures and knowledge-base content.

Requirements

• Experience in an enterprise or managed-services technology role.
• At least 5 years of experience with VMware, vSphere, hybrid clouds, and/or public clouds.
• Foundational knowledge of Windows, VMware, Active Directory, enterprise server environments, and networking.
• Working knowledge of VMware vSphere virtualization and related storage and networking technologies, including vSAN and virtual networking.
• Knowledge of operating system and application installation and configuration.
• Working knowledge of public, private, and hybrid cloud environments.
• Basic scripting or automation skills, such as PowerShell.
• Familiarity with cloud environment and data disaster recovery documentation and customer test planning.
• Strong client communication skills, including the ability to explain technical concepts to technical and non-technical audiences.
• Ability to work independently and collaboratively, prioritize based on business and customer impact, and perform effectively in a fast-paced environment.
• Strong ownership, accountability, and communication throughout the lifecycle of assigned work.
• Ability to work flexible hours for emergencies and participate in an on-call rotation schedule.

Nice To Haves

• Degree in IT, Cloud Computing, or a related field, or equivalent experience in a Cloud/Data Backup role.
• Technology-related certifications and education.
• Broadcom/VMware VCP/VCF certifications.

Responsibilities

• Bring a collaborative, client-first mindset to daily work.
• Represent the OTAVA brand and its partners professionally.
• Identify opportunities to improve OTAVA Cloud operations through design, processes, documentation, security, and automation.
• Work with vendors and service providers to troubleshoot issues and resolve escalated incidents.
• Troubleshoot and remediate enterprise-level IT application issues, including backups, disaster recovery, security, and patching.
• Collaborate with engineers on complex architectural changes and migration projects.
• Assist with collaborative infrastructure, team initiatives, and other required tasks.
• Perform administrative tasks at the operating system, application, and hypervisor levels.
• Monitor cloud environment events, perform daily walk-throughs, participate in after-hours maintenance, and resolve support incidents.
• Document solutions, update internal procedures, and contribute to the team knowledge base.
• Perform other duties as required to help the OTAVA Cloud operations team achieve its objectives.

Benefits

• Competitive base salary of $85,000–$95,000, depending on experience and certifications.
• Bonus.
• 401(k) match.
• Health insurance.
• Generous paid time off.
• Paid volunteer time off.
• Work with dedicated colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed