Cloud Administrator

Schurz Communications•Denver, CO

About The Position

The Cloud Administrator provides OTAVA Cloud customers with a white-glove experience by maintaining and troubleshooting support initiatives ranging from basic to complex. Work includes backups, patching, imaging, permissions, and Windows and Linux servers. The role supports cloud operations through system administration, incident resolution, documentation, monitoring, and collaboration on infrastructure and migration work. The administrator works with vendors, service providers, and engineers to resolve issues and carry out complex architectural changes or migration projects. The role also identifies opportunities to improve cloud operations through better design, processes, documentation, security, and automation. It includes daily environment walk-throughs, participation in after-hours maintenance, and an on-call rotation. OTAVA describes itself as a global provider of secure, compliant, enterprise-class cloud hosting, offering solutions from colocation to private and hybrid cloud computing. Its culture emphasizes client service, collaboration, automation, and helping clients.

Requirements

Experience in an enterprise or managed-services technology role.
At least 5 years of experience with VMware, vSphere, hybrid clouds, and/or public clouds.
Foundational knowledge of Windows, VMware, Active Directory, enterprise server environments, and networking.
Working knowledge of VMware vSphere virtualization and related storage and networking technologies, including vSAN and virtual networking.
Experience installing and configuring operating systems and applications.
Working knowledge of public, private, and hybrid cloud environments.
Basic scripting or automation skills, such as PowerShell, for efficiency and repeatability.
Familiarity with cloud environment and data disaster recovery documentation and customer test planning.
Strong client communication skills and the ability to explain technical concepts to technical and non-technical audiences.
Ability to work independently and collaboratively, prioritize according to business and customer impact, and perform in a fast-paced environment.
Strong ownership, accountability, and communication throughout the lifecycle of assigned work.
Ability to work flexible hours for emergencies and participate in an on-call rotation.

Nice To Haves

Degree in IT, Cloud Computing, or a related field, or equivalent experience in a Cloud/Data Backup role.
Technology-related certifications and education.
Broadcom/VMware VCP/VCF certifications.

Responsibilities

Provide customers with responsive, client-first support and represent OTAVA and its partners professionally.
Identify opportunities to improve cloud operations through design, processes, documentation, security, and automation.
Work with vendors and service providers to troubleshoot issues and resolve escalated incidents.
Troubleshoot and remediate enterprise IT application issues, including backups, disaster recovery, security, and patching.
Collaborate with engineers on complex architectural changes and migration projects.
Assist with collaborative infrastructure initiatives and other team tasks as required.
Perform administrative tasks at the operating system, application, and hypervisor levels.
Monitor cloud environment events, conduct daily walk-throughs, participate in after-hours maintenance, and resolve support incidents.
Document solutions, update internal procedures, and contribute to the team knowledge base.
Participate in an on-call rotation and work flexible hours for emergencies.
Perform other duties as required to help the OTAVA Cloud operations team achieve its objectives.

Benefits

Competitive base salary of $85,000–$95,000, depending on experience and certifications, plus bonus.
401(k) match.
Health insurance.
Generous paid time off.
Paid volunteer time off.
Opportunity to work with dedicated coworkers.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume