Client Access Administrator

Jorie AI•Oak Brook, IL

11d•Remote

About The Position

The Client Access Administrator manages and oversees Jorie employees’ access to client payer portals, EMRs, and other software applications and platforms, including specialized healthcare-related portals. The role ensures access is secure, compliant with relevant regulations, and aligned with service agreements. It is remote within the United States, but candidates from New York, California, and Washington state cannot be considered. The stated schedule is Monday through Friday, 8:00 AM to 5:00 PM CST; flexible hours may be required based on business needs. The administrator creates, issues, and revokes credentials; monitors employee access for compliance; provides client and employee support and training; audits access and activity; troubleshoots access issues; maintains accurate records; and collaborates with IT, security, healthcare compliance, and customer service teams. Applicants must be legally authorized to work in the USA. The employer does not accept contractors or C2C arrangements, does not sponsor visas, and does not work with recruiting agencies.

Requirements

At least 3 years of experience in healthcare access administration.
Strong understanding of IT systems, cybersecurity, and healthcare IT environments.
Knowledge of regulatory requirements relevant to client data, access, and healthcare industry standards.
Excellent problem-solving and analytical skills.
Detail-oriented, with a focus on accuracy and efficiency while multitasking.
Effective communication and interpersonal skills.
Ability to handle sensitive information with integrity and confidentiality.
Must be legally authorized to work in the USA.

Responsibilities

Create, issue, and revoke employee access credentials for client payer portals, EMRs, and other software applications as needed.
Monitor and regulate employee access to services to ensure compliance with security policies.
Serve as the primary contact for clients and Jorie employees regarding access issues and questions.
Provide training and support on access systems and healthcare-related portals.
Regularly audit Jorie’s access and activities in client payer portals, EMRs, and other software applications for compliance with data protection regulations and internal policies.
Identify and resolve access issues, including technical difficulties.
Maintain accurate records of access permissions, modifications, and interactions for auditing and reporting.
Collaborate with IT, security, healthcare compliance, and customer service teams to support a seamless and secure client experience.