Client Relations Representative - Great opportunity for new graduates!
About The Position
DelRicht Research is seeking a Client Relations Representative to manage contact with new and current clinical trial participants. The role focuses on building rapport, providing a positive patient experience, and converting warm leads into scheduled appointments. This phone-based position involves explaining clinical research opportunities to interested patients and guiding them through scheduling. The representative uses scripts and company systems to guide conversations, document activity, and follow up with patients. The role handles a high volume of outbound calls, approximately 100 per day depending on conversation complexity, and requires learning about studies, diseases, medicines, and patient needs. The representative collaborates with teammates, site managers, and leaders, and receives coaching and one-on-one support while learning the role. The position is on-site in Metairie, Louisiana, with one remote workday available for top performers.
Requirements
- At least 1 year of professional experience in a goals-driven, results-based position.
- A people-oriented, compassionate communication style.
- Openness to rotating monthly Saturday coverage.
- Self-motivation, energy, and a positive attitude.
- Resilience and motivation to persist through repetitive work and challenging calls.
- Adaptability in a changing, fast-growing environment.
- A teachable attitude and interest in continuous improvement.
- High standards for quality, compliance, and daily execution.
- Strong organization, problem-solving, planning, and proactive work habits.
- Ability to own tasks from inception through completion and be accountable for performance goals.
Nice To Haves
- Experience in retail, sales, call centers, collections, banking, or other customer-facing positions.
- Experience with high-volume outbound calls.
- Bachelor's degree in business, marketing, sales, or another relevant field.
Responsibilities
- Contact warm leads by phone, build rapport, and help interested patients schedule clinical trial appointments.
- Follow study priorities and company goals to determine which patient accounts need attention first.
- Use scripts and systems to guide conversations, document activity, and follow up with patients through the scheduling process.
- Manage a high volume of outbound calls, working toward approximately 100 calls per day, with volume varying by conversation complexity.
- Learn about studies, diseases, medicines, and patient needs to support informed and compassionate conversations.
- Collaborate with teammates, site managers, and leaders to solve problems and improve outcomes.
- Participate in coaching, observations, and one-on-one support while ramping into the role.
Benefits
- Medical insurance with generous employer-paid contributions.
- Dental and vision insurance.
- Short- and long-term disability coverage.
- Group life coverage.
- Paid time off that builds throughout a career with the company.
- 401(k) with discretionary match or profit sharing.
- Quarterly bonus plan.
- Professional development program.
- Commission paid every paycheck.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
