Client Relations Manager (Consortium)
About The Position
Ingram Content Group is hiring a Client Relations Manager to join its Consortium (CBSD) team in the Minneapolis office. This is not a remote position; the employee must be based in the Minneapolis area, and hybrid schedules are offered. The Client Relations Manager serves as the primary point of contact for assigned client publishers and leads their ongoing business relationships with Consortium. The role liaises across Ingram to support publisher needs, provides industry-informed consultation, explains policies and procedures, and advises clients on tools and services that can help them succeed. Topics include sales materials, sales-cycle timelines, marketing and sales, eContent strategy, and print on demand. The manager leads client meetings, provides constructive feedback, and maintains client satisfaction through a client-focused approach and timely responses. Consortium Book Sales & Distribution, part of Ingram Publisher Services, champions independent publishers worldwide and connects them with trade, library, and academic markets. Ingram Content Group provides services for publishers, retailers, libraries, and educators, including digital and physical book distribution, print on demand, and digital learning.
Requirements
- Bachelor’s degree or year-for-year directly related experience in the book industry.
- Four years of book industry experience in distribution, sales, or marketing, or client management experience.
- One year of experience with Microsoft Excel and Word.
Nice To Haves
- Experience working with independent book publishers.
- Ability to travel sporadically.
Responsibilities
- Conduct business reviews with assigned publisher clients.
- Develop client-specific agendas and objectives, prepare reports, and discuss current and year-to-date business.
- Communicate policy and procedure changes, explain their benefits and requirements, discuss concerns, and establish follow-up plans.
- Develop and maintain profitable and successful relationships with Consortium client publishers.
- Serve as a liaison between assigned client publishers and the Ingram organization.
- Connect publishers with relevant Ingram services to support their business goals.
- Communicate formally and informally, evaluate client expectations and Ingram’s ability to meet them, and build strong relationships with people at all levels of publisher organizations.
- Monitor client activities, including sales and returns, customer trends, issues, successes, market responses, and future business projections.
- Keep Consortium and IPS teams informed about material issues and developments involving publisher clients.
- Assist clients in meeting deadlines and act as the expert on matters pertaining to assigned clients.
- Lead meetings with client publishers and provide constructive feedback.
- Advise clients on sales materials, sales-cycle timelines, marketing and sales, eContent strategy, print on demand, and available tools and services.
Benefits
- Competitive compensation package.
- Medical and prescription drug plans, HSA, vision, dental, and health care FSA beginning on the first day of employment.
- 15 vacation days, 12 sick days accrued annually, and 3 personal days.
- 401(k) match.
- Life and AD&D coverage.
- Employee Assistance programs.
- Group Legal benefits.
- Wellness program with access to local fitness centers for one low price.
- Tuition reimbursement program.
- Financial and in-kind opportunities to engage with community non-profits.
- Company match program for United Way donations.
- Volunteer opportunities and in-kind drives for non-profits throughout the year.
- Casual dress code.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
