Client Relations Manager

K2 Services•Houston, TX

22h•$65,000 - $68,000•Onsite

About The Position

The Client Relations Manager leads office services, conference services, catering operations, and hospitality programs. The role oversees day-to-day operations, client and stakeholder relationships, and service delivery for meetings, events, executive functions, and workplace hospitality initiatives. The Manager leads a team of up to 10 employees, manages budgets and vendor partnerships, monitors performance metrics, and implements continuous improvements to enhance client and employee experiences. This position partners with client leadership to ensure service quality, client satisfaction, and successful workplace and hospitality operations. Reporting to the Central Region Client Relations Director, the Manager is accountable for day-to-day client operations, targets, and metrics for the Houston, Austin, and San Antonio offices, and coordinates operational activities for the Baton Rouge, New Orleans, and Shreveport offices. The position is based onsite at the Houston office, Monday through Friday, with a 7 a.m. start.

Requirements

3–5 years of experience in office services, hospitality, or workplace operations.
Strong communication and relationship management skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office and workplace systems.
Strong attention to detail and organizational skills.
Client-focused mindset.
Leadership and accountability.
Operational efficiency.
Problem-solving and decision-making.

Nice To Haves

Previous leadership or supervisory experience.

Responsibilities

Serve as the primary point of contact for client relationships, requests, inquiries, and daily operational needs.
Maintain a professional, organized, and client-ready environment.
Participate in leadership discussions and provide updates on performance, challenges, and opportunities.
Develop and maintain processes and procedures that support efficient service delivery.
Monitor performance metrics and service levels and identify improvement opportunities.
Maintain and update operational documentation and playbooks.
Build and maintain strong client relationships through consistent communication and service delivery.
Conduct regular site walkthroughs to ensure high standards of appearance and functionality.
Address concerns and service requests promptly, ensuring resolution and follow-up.
Oversee meeting and conference room operations, including setup, coordination, and space management.
Monitor room usage and ensure spaces are maintained and ready for use.
Support mail and print services as needed, ensuring accuracy and timely completion.
Assist with project coordination, including tracking progress, timelines, and deliverables.
Lead, develop, and manage team performance, providing coaching and feedback.
Support hiring, training, and employee engagement initiatives.
Partner with internal teams on employee-related matters and retention.
Participate in training and development to strengthen leadership and operational performance.
Manage budgets and vendor partnerships.
Coordinate operational activities for the Baton Rouge, New Orleans, and Shreveport offices.