Client Relations Manager (Consortium)

Ingram Content Group•Minneapolis, MN

3d•Hybrid

About The Position

Ingram Content Group is hiring a Client Relations Manager for its Consortium (CBSD) team in Minneapolis. This is not a remote position; the employee must be based in the Minneapolis area, and hybrid schedules are offered. The role serves as the primary contact for assigned client publishers and leads their ongoing business relationships with Consortium. The manager works across Ingram to support publisher needs, provides industry-informed consultation, explains policies and procedures, and advises clients on tools and services available through Ingram and the broader industry to help maximize their success. Areas of consultation include sales materials, sales-cycle timelines, marketing and sales, eContent strategy, and print-on-demand. The manager leads meetings with client publishers, provides constructive feedback, and maintains client satisfaction through a client-focused approach and responsive service. The position also includes conducting business reviews, monitoring client and market activity, supporting client deadlines, and connecting publishers with relevant Ingram services. Consortium Book Sales & Distribution, part of Ingram Publisher Services, champions independent publishers worldwide and connects their books with trade, library, and academic markets. Ingram Content Group provides services to publishers, retailers, libraries, and educators, including digital and physical book distribution, print-on-demand, and digital learning.

Requirements

Bachelor’s degree or year-for-year directly related experience in the book industry.
Four years of book industry experience in distribution, sales, or marketing, or client management experience.
One year of experience with Microsoft Excel and Word.

Nice To Haves

Experience working with independent book publishers.
Ability to travel sporadically.

Responsibilities

Conduct business reviews with assigned publisher clients, including developing client-specific agendas and objectives, preparing reports, reviewing current and year-to-date business, communicating policy or procedure changes, discussing concerns, and agreeing on follow-up plans.
Develop and maintain profitable and successful relationships with CBSD client publishers.
Serve as a liaison between assigned client publishers and the Ingram organization.
Connect publishers with relevant Ingram services that support their business goals.
Evaluate client expectations and Ingram’s ability to meet them, communicate formally and informally, and build strong interactions at all levels within the publisher.
Stay informed about client sales and returns, customer trends, issues, successes, market responses, and future business projections.
Keep Consortium and IPS teams updated about material issues and developments involving publisher clients.
Assist clients in meeting deadlines.
Serve as the expert on all matters pertaining to assigned clients.
Lead meetings with client publishers and provide constructive feedback.
Advise clients on sales materials, sales-cycle timelines, marketing and sales, eContent strategy, and print-on-demand.

Benefits

Medical and prescription drug plans, HSA, vision, dental, and Health Care FSA, with benefits beginning on the first day of employment.
15 vacation days and 12 sick days accrued annually, plus 3 personal days.
401(k) match.
Life and AD&D insurance.
Employee Assistance programs.
Group Legal benefits.
Wellness program with access to local fitness centers for one low price.
Tuition reimbursement program.
Financial and in-kind opportunities to engage with community non-profits.
Company match program for United Way donations.
Volunteer opportunities and in-kind drives for non-profits throughout the year.
Casual dress code.