Client Relations Manager
About The Position
Connect Pediatrics provides in-home private duty nursing and therapy services to infants and children with complex medical needs. The Client Relations Manager develops and manages relationships with referral sources, including pediatric clinics, ABA centers, hospitals, and other healthcare facilities, and promotes the company’s nursing and therapy services (ST, OT, and PT). The role collaborates with the internal office team on new-patient onboarding and communication, serves as the primary contact for case managers, and maintains relationships with referral sources, case managers, nurses, and clients. The position monitors referral trends and provides feedback to leadership, represents Connect Pediatrics at networking and industry events, and develops strategic plans to meet or exceed sales targets for private duty nursing and therapy services. It also maintains detailed records of outreach, onboarding, and client interactions in the company’s CRM system.
Requirements
- High school diploma; college preferred.
- Bachelor’s degree or an equivalent combination of education, training, and experience.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks simultaneously and meet deadlines.
- Excellent organizational and time-management skills.
- Positive attitude and self-motivation.
Nice To Haves
- Business office management and supervisory experience.
- Healthcare experience.
Responsibilities
- Develop and manage relationships with referral sources, including pediatric clinics, ABA centers, hospitals, and other healthcare facilities.
- Visit referral sources regularly to promote nursing and therapy services, including speech therapy (ST), occupational therapy (OT), and physical therapy (PT).
- Collaborate with the internal office team to support smooth new-patient onboarding and communication between referral sources and office staff.
- Serve as the primary point of contact for case managers and provide customer service and support.
- Maintain and nurture long-term relationships with existing referral sources and case managers to sustain a pipeline of patients.
- Monitor and track referral trends and provide feedback to leadership to help optimize growth strategies.
- Represent Connect Pediatrics at networking events, conferences, and industry meetings to build brand awareness and expand the referral base.
- Develop and implement strategic plans to meet or exceed sales targets for private duty nursing and therapy services.
- Maintain detailed CRM records of outreach, patient onboarding, and client interactions.
- Manage and foster nurse and client relationships.
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
