Client Relations Manager - Maintenance

JUNIPER LANDSCAPING•Ocala, FL

About The Position

Juniper is seeking a Client Relations Manager to serve as the liaison between the company and its clients. The role is responsible for setting reasonable expectations and ensuring they are met for clients’ landscaping needs. The manager grows existing client business, secures new clients, and builds strong client relationships while coordinating with internal operations and sales support. The position is based in Ocala, Florida, and is categorized as Sales.

Requirements

Demonstrate a strong sense of urgency and respond to client calls or emails promptly, including acknowledging requests and following up.
Communicate proactively and frequently with clients and internal departments.
Understand the market and clients well enough to report on business conditions, forecasted growth or decline, service failures, and improvement opportunities.
Have strong networking ability and actively participate in relevant organizations.
Have knowledge of horticulture, pest and fertilization, arbor work, and related scopes.
Have a high level of proficiency with Office products, presentation preparation, and creating client-specific marketing materials.

Nice To Haves

A strong established reputation in the industry.
Certified CEU instructor status.
Any relevant licenses and qualifications.

Responsibilities

Grow business with existing clients and secure new clients.
Set and manage expectations with clients.
Build strong, favorable relationships with clients.
Oversee interactions with clients’ decision makers regarding deadlines, pricing, and follow-up.
Communicate relevant changes in scope, deadlines, and expectations to decision makers throughout ongoing landscape projects and maintenance contracts.
Gather accurate job information and deadlines for estimating.
Turn contracted work over to operations with accurate plans, proposals, contracts, budgets, and schedules.
Coordinate with operations to ensure teams have client contacts and understand the expectations set for each new project.
Report potential and secured sales weekly.
Create market forecasts to help Juniper plan for fluctuations in demand.
Maintain timely client follow-up and communicate internally and externally when requests or circumstances change.
Report the state of the market and clients, including forecasted growth or decline, service failures, and areas for improvement, as well as positive news to internal sales support.
Network through relevant organizations to promote Juniper’s brand and secure new opportunities.
Conduct or sponsor training events for CAMs and board members and attend after-hours events hosted by organizations or potential clients.