Client Relations Manager - Maintenance (51037)

JUNIPER LANDSCAPING OF FLORIDA LLC•Ocala, FL

About The Position

Juniper is seeking a Client Relations Manager to serve as the liaison between the company and its clients. The role sets reasonable expectations and ensures they are met for clients’ landscaping needs. The manager grows existing client business, secures new clients, and builds strong relationships with client decision makers. They gather information for estimates and ensure contracted work is handed off to operations with accurate plans, proposals, contracts, budgets, and schedules. The position also tracks sales and prepares market forecasts to help Juniper plan for fluctuations in demand. Juniper is a full-service landscape design, build, and management company serving the Southeast. Its family of companies includes Juniper, Davis Landscape, Elegant, Shooter & Lindsey, and Rip's. The company has over 30 locations and more than 2,000 team members. Juniper describes its culture as guided by core values and committed to welcoming, growing, and celebrating people who share its mission to design, build, and maintain the best landscaping in the industry.

Requirements

Respond promptly to client calls and emails, including acknowledging requests and following up.
Communicate proactively and frequently with internal teams and clients.
Understand the market and clients well enough to report on business conditions, growth or decline forecasts, service failures, and improvement areas.
Have strong networking ability and actively participate in relevant organizations.
Be knowledgeable in horticulture, pest and fertilization, arbor work, and related scopes.
Have a high level of proficiency with Office products, presentation preparation, and generating client-focused marketing materials.

Nice To Haves

A strong established reputation in the industry.
Certified CEU instructor.
Any relevant licenses and qualifications.

Responsibilities

Grow existing client business and secure new clients.
Set and manage expectations with clients.
Build strong, favorable relationships with clients.
Oversee interactions with client decision makers regarding deadlines, pricing, and follow-up.
Communicate pertinent information, including changes in scope, deadlines, and expectations, to decision makers throughout ongoing projects and maintenance contracts.
Gather accurate job information and deadlines for estimating.
Turn over contracted work to operations with accurate plans, proposals, contracts, budgets, and schedules.
Communicate with operations to ensure they have client contacts and understand the expectations set for each new project.
Report potential and secured sales weekly.
Create market forecasts to help Juniper plan for fluctuations in demand.
Maintain prompt client follow-up and communicate internally to ensure requests are fulfilled.
Report market and client conditions, including forecasted growth or decline, service failures, and areas for improvement.
Share positive news with internal sales support.
Network through relevant organizations to promote Juniper’s brand and secure opportunities.
Conduct or sponsor training events for CAMs and board members and attend after-hours events hosted by organizations or potential clients.