Fully Remote Client Protection Representative

AIL•Pittsburgh, PA

1d•Remote

About The Position

AO Globe Life is seeking a fully remote Services Associate to help veterans, union members, working families, and other eligible members understand life, accident, and supplemental benefit options. The role combines customer service, member engagement, benefits education, relationship building, and consultative insurance sales. Representatives connect with members through virtual appointments and phone consultations, explain available options, recommend coverage based on individual needs, guide eligible members through applications and enrollment, and provide ongoing service after coverage is established. The position is a commission-based independent contractor opportunity, not an hourly or salaried position. Compensation may include weekly commissions, performance bonuses, renewal and residual income, and leadership compensation; earnings are not guaranteed and vary according to activity, production, performance, and results. Warm member leads are provided, and the role is not based solely on traditional cold prospecting. The company provides virtual onboarding, product education, customer-service and sales training, licensing guidance, mentorship, coaching, and professional development. Candidates must obtain the appropriate state Life & Health Insurance License before conducting licensed activities and are responsible for applicable pre-licensing coursework, examination, and licensing expenses. The role is remote within the United States and requires a reliable computer or laptop, high-speed internet, webcam, microphone, and a quiet professional workspace.

Requirements

Be at least 18 years old.
Be physically located in the United States.
Be legally authorized to work in the United States.
Have access to a reliable computer or laptop, webcam, and microphone.
Maintain reliable high-speed internet and a quiet, professional workspace.
Be comfortable communicating through Zoom and phone.
Be willing to complete required training.
Be willing and able to obtain the appropriate state Life & Health Insurance License before conducting licensed activities.
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.
Communicate effectively verbally and in writing; be friendly, professional, customer-focused, and a strong listener and problem solver.
Be self-motivated, dependable, organized, detail-oriented, and able to manage time effectively while working remotely.
Be comfortable using computers and virtual technology and working independently as well as with a team.
Be coachable, receptive to feedback, and motivated by performance and professional growth.

Nice To Haves

Experience in customer service, retail, hospitality, healthcare, banking, call centers, administration, military service, financial services, account management, or sales.
Sales or insurance experience.

Responsibilities

Meet with members virtually through Zoom and phone appointments.
Connect with individuals through the provided member database and lead system.
Identify members’ needs, priorities, and concerns.
Explain available life, accident, and supplemental benefit options.
Answer member questions clearly and professionally.
Recommend coverage solutions based on individual needs.
Guide eligible members through applications and enrollment.
Maintain communication throughout the application process.
Conduct policy reviews and assist with beneficiary updates.
Provide ongoing customer service after coverage is established.
Assist members with policy-related questions and claims guidance.
Maintain accurate digital records and documentation.
Follow applicable company procedures, state regulations, and ethical standards.
Participate in required training, virtual meetings, coaching, and development.

Benefits

Health insurance premium reimbursement may be available to qualifying representatives.
Company-supported life insurance may be available to qualifying representatives.
Accidental Death Benefit coverage may be available to qualifying representatives.
Renewal and residual income opportunities.
Professional mentorship and coaching.
Leadership development programs.
Virtual business tools and resources.
Performance bonuses and performance incentives.
Agent recognition programs and achievement awards.
Company-sponsored incentive travel may be available based on performance.
Leadership conferences and conventions may be available based on performance.
OPEIU Local 277 representation.