Client Project Manager

Episode Six•Houston, TX

About The Position

Episode Six is hiring a Client Project Manager with payments experience to lead client-facing projects in a growing fintech organization. The role takes responsibility for the full project lifecycle, from defining the approach and facilitating delivery through satisfactory completion. The manager identifies and handles project risks, maintains realistic plans, communicates regularly and accurately with stakeholders, and aligns plans and expectations with clients. The role uses agile and waterfall methods, provides leadership and guidance to project teams, and ensures delivery meets agreed scope, requirements, quality standards, and acceptance criteria. The Client Project Manager manages assigned projects and tasks, coordinating internal resources and external vendors to deliver on time, within scope, and within budget. The role oversees project governance, reporting, costs, timelines, dependencies, change control, risk management, client relationships, and transition of completed work to Support. It also measures project performance using appropriate systems, tools, and techniques and performs other duties associated with client activities. Episode Six describes itself as a global provider of API-based payment processing and wallet management infrastructure, headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. It serves clients in 24 countries across four continents. Authorization to work in either the U.S. or Canada is required; employment sponsorship is not available.

Requirements

7–10 years of project management experience, including 5 years in the FinTech ecosystem.
Experience in cards, payments, or payment schemes.
Experience managing clients, third-party vendors, and internal stakeholders.
Ability to work across geographic time zones.
Experience working in an Agile environment with multiple stakeholders.
Demonstrated cross-functional working experience.
Significant, successful, in-depth project management capability and knowledge of project management techniques and approaches.
Effective leadership, interpersonal, and written and verbal communication skills.
Firm and empathetic stakeholder management skills, including the ability to handle pressure.
Commercial and risk acuity, with the ability to understand business issues and proactively manage risks and commercial exposure.
Proven ability to manage and deliver multiple project work streams within budget and timeframe constraints.
Authorization to work in either the U.S. or Canada; employment sponsorship is not available.

Responsibilities

Take responsibility for the full project lifecycle, including project definition, approach, facilitation, and satisfactory completion.
Develop project scope and objectives with relevant stakeholders.
Manage assigned projects and tasks, ensuring deliverables meet quality requirements within time and cost constraints.
Communicate regularly and consistently with internal and external stakeholders in accordance with project governance.
Monitor and manage inbound and outbound dependencies and identify opportunities to save time or money.
Ensure project delivery and reporting follow standards and corporate requirements, and keep project costs and timelines controlled and demonstrable to senior managers and stakeholders.
Manage handover to Support, including operational impact assessments, transition plans, and client sign-off.
Manage change control and adherence to process.
Coordinate internal resources and third-party vendors for project execution.
Ensure projects are delivered on time, within scope, and within budget.
Measure project performance using appropriate systems, tools, and techniques.
Manage relationships with clients, stakeholders, and third-party vendors.
Identify, assess, and manage project risks to mitigate or eliminate their impact.
Lead project teams, address performance deviations from agreed tolerances, and mentor team members on delivery and quality standards.
Perform other duties associated with client activities and similar or related tasks.