Client Project Manager

Episode Six•Austin, TX

About The Position

Episode Six is hiring a Client Project Manager with payments experience to lead client-facing projects in a growing fintech organization. The role takes responsibility for the full project lifecycle, from defining the approach and facilitating delivery through satisfactory completion. It involves leading teams, managing risks and stakeholder expectations, maintaining realistic plans, and working with Agile and waterfall methods to deliver against scope, requirements, and acceptance criteria. The Client Project Manager manages project scope, objectives, schedules, costs, quality, dependencies, and change control. The role coordinates internal teams and external vendors, maintains project governance and reporting, manages client and stakeholder relationships, and oversees handover to Support, including operational impact assessments, transition plans, and client sign-off. Projects must be delivered on time, within scope, and within budget. The role also provides leadership, mentoring, and guidance to project team members, and handles other duties associated with client activities. Episode Six is a global provider of API-based payment processing and wallet management infrastructure, headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. The company supports clients in 24 countries across four continents. Authorization to work in the U.S. or Canada is required; the company does not currently provide employment sponsorship.

Requirements

7–10 years of project management experience, including 5 years in the FinTech ecosystem.
Experience in cards, payments, or payment schemes.
Experience managing clients, third-party vendors, and internal stakeholders.
Ability to work across geographic time zones.
Experience working in an Agile environment with multiple stakeholders.
Demonstrated experience working cross-functionally.
Strong project management capability and in-depth knowledge of project management techniques and approaches.
Effective leadership, interpersonal, and written and verbal communication skills.
Firm yet empathetic stakeholder management skills and ability to work under pressure.
Commercial and risk acuity, including the ability to identify business issues and proactively manage risks and commercial exposure.
Proven ability to manage and deliver multiple project workstreams within budget and timeframe constraints.
Authorization to work in the U.S. or Canada; employment sponsorship is not available.

Responsibilities

Develop project scope and objectives with relevant stakeholders.
Manage assigned projects and tasks, ensuring deliverables meet quality standards within time and cost constraints.
Communicate regularly and consistently with internal and external stakeholders in accordance with agreed project governance.
Monitor and manage inbound and outbound dependencies, identifying opportunities to save time or money.
Ensure project delivery and reporting comply with standards and corporate requirements, and monitor and demonstrate project costs and timelines to managers and stakeholders.
Manage handover to Support, including operational impact assessments, transition plans, and client sign-off.
Manage change control and adherence to process.
Coordinate internal resources and third-party vendors for project execution.
Ensure projects are delivered on time, within scope, and within budget.
Measure project performance using appropriate systems, tools, and techniques.
Manage relationships with clients, stakeholders, and third-party vendors.
Identify and manage risks to mitigate or eliminate their impact.
Lead project teams, take action when performance deviates from agreed tolerances, and guide team members in meeting delivery and quality standards.
Perform other duties associated with client activities and similar or related tasks.