Client Project Manager

Episode Six•Dallas, TX

About The Position

Episode Six is a global provider of API-based payment processing and wallet management infrastructure. The Client Project Manager joins the Project Management Team and leads client-facing projects through their full lifecycle, from definition and planning through delivery and completion. The role guides project teams in a dynamic, multi-stakeholder environment, aligns project plans and expectations with clients, and ensures projects meet scope, requirements, acceptance criteria, quality standards, schedules, and budget constraints. The position is responsible for project governance, stakeholder communications, risk and dependency management, change control, and coordination of internal resources and third-party vendors. It also oversees project reporting and cost and timeline controls, and ensures effective handover to Support, including operational impact assessments, transition plans, and client sign-off. The role may also perform other duties associated with client activities.

Requirements

7–10 years of project management experience, including 5 years in the FinTech ecosystem.
Experience in cards, payments, or payment schemes is required.
Experience managing clients, third-party vendors, and internal stakeholders.
Ability to work across geographic time zones.
Experience working in an Agile-based environment with multiple stakeholders.
Demonstrated history of cross-functional work.
Significant, successful, in-depth project management capability and knowledge of project management techniques and approaches.
Effective leadership, interpersonal, and written and verbal communication skills.
Firm and empathetic stakeholder management skills and the ability to deal with pressure.
Commercial and risk acuity, with the ability to identify business issues and proactively manage risks and commercial exposure.
Proven ability to manage and deliver multiple project workstreams within budget and timeframe constraints.
Authorization to work in either the U.S. or Canada; employment sponsorship is not available.

Responsibilities

Take responsibility for the full lifecycle of client-facing projects, including definition, approach, facilitation, and satisfactory completion.
Develop project scope and objectives with relevant stakeholders.
Manage assigned projects and tasks, ensuring deliverables meet quality standards within time and cost constraints.
Create and maintain realistic project plans and align plans and expectations with clients.
Communicate regularly and consistently with internal and external stakeholders in accordance with project governance.
Identify, assess, monitor, and manage project risks to mitigate or eliminate their impact.
Monitor and manage inbound and outbound dependencies, identifying opportunities for economies of scale.
Maintain project delivery and reporting in accordance with standards and corporate requirements; monitor and demonstrate control of costs and timescales.
Manage change control and adherence to process.
Coordinate internal resources and third-party vendors for project execution.
Ensure projects are delivered on time, within scope, and within budget.
Measure project performance using appropriate systems, tools, and techniques.
Manage relationships with clients, stakeholders, and third parties or vendors.
Provide effective leadership to project teams and take action when performance deviates from agreed tolerances.
Mentor and guide project team members to support delivery and quality standards.
Lead teams in delivering projects consistent with scope, requirements, and acceptance criteria.
Manage handover to Support, including operational impact assessments, transition plans, and client sign-off.
Perform other duties associated with client activities and similar or related tasks.