Onsite Client Operations Manager - Virgina - DC region

Verisma•Washington, DC

11d•Onsite

About The Position

The Client Operations Manager is responsible for the efficient operation of assigned accounts under the direction of the Director of Client Operations and the general instruction of the primary Facility Contact at each facility. The role also supports training, staffing, and coverage at various sites. This is not a remote position; on-site attendance at accounts is required, and travel to assigned accounts is expected. The position oversees account operations, revenue goals, productivity, quality, staffing, workflow, and client service. It also performs and supports release-of-information work, including reviewing requests for validity, locating and preparing medical records, documenting disclosures, and preparing invoices when needed. The manager maintains confidentiality, supports compliance with applicable procedures and policies, and develops professional relationships with client management teams.

Requirements

Prior supervisory experience.
Valid driver's license and a history of safe driving.
Ability to communicate effectively with clients, staff members, and management.
Knowledge of HIPAA privacy information standards.
RHIT certification, or ability to take and pass an ROI Certification course with a score of 85% or higher within 90 days.
Ability to travel to various assigned accounts.
Ability to report to work consistently with minimal unplanned schedule deviations.

Nice To Haves

Bachelor’s degree preferred.
Experience with medical records or healthcare is beneficial.
Medical terminology coursework preferred.

Responsibilities

Meet facility revenue goals consistently.
Answer day-to-day questions from clients and Release of Information Specialists (ROIS).
Identify and recommend opportunities to increase productivity.
Comply with release-of-information functions stipulated by service agreements.
Prepare weekly dashboards and month-end operational performance reports.
Monitor productivity and quality to support high customer service satisfaction.
Assist the Director of Client Operations with training and evaluating ROIS staff, both onsite and remote.
Assist with selecting, interviewing, hiring, training, and terminating employees.
Participate in counseling sessions for site personnel and make disciplinary or termination recommendations when necessary.
Manage onsite staff scheduling, including time-off requests and payroll approval.
Distribute work to local site personnel and assist remote supervisors with workflow coordination.
Provide physical coverage at various sites when workload requires it.
Maintain the confidentiality and security of information seen or heard at facilities.
Provide input into reviewing and revising site procedures.
Perform quality reviews and site evaluations as required by clients.
Review release-of-information requests for validity under applicable state or federal statutes and return inappropriate authorizations or requests.
Look up medical record numbers, complete guides, and pull medical records when appropriate.
Determine which encounters are requested and scan or electronically capture records for duplication.
Capture appropriate pages and reassemble paper charts for refiling when applicable.
Log information sent to requesters using manual methods or company software in accordance with facility procedures.
Document release of information in the patient medical record or by another method specified by the facility.
Calculate billing, prepare invoices as needed, and certify medical-record copies when appropriate.
Attend mandatory meetings and training sessions.
Ensure supplies are available at designated facilities.
Submit company travel expense reports and original receipts to the manager in a timely manner.
Develop and maintain strong, professional relationships with client management teams.
Run reports and analyze their contents to manage operations appropriately.
Comply with and provide guidance on company policies identified in the Company Handbook.
Perform other appropriate duties assigned to meet department and company needs.