Onsite Client Operations Supervisor - Virgina- DC Region
About The Position
Under the direction of the Director of Client Operations and with general instruction from facility contacts, the Client Operations Supervisor is responsible for efficient operation of assigned accounts. The supervisor also assists with training, staffing, and coverage at various sites. The role supports daily client and staff needs, monitors productivity and quality, contributes to revenue goals, and oversees onsite staffing and workflow. It also includes release-of-information and medical-records processing, reporting, quality reviews, confidentiality, supply management, and travel expense reporting.
Requirements
- High school diploma or GED.
- Valid driver's license and a history of safe driving.
- Ability to communicate effectively with clients, staff members, and management.
- Knowledge of HIPAA privacy information standards.
- RHIT certification, or ability to take and pass an ROI Certification course with a score of 85% or higher within 90 days.
- Ability to travel.
Nice To Haves
- Some college.
- RHIT certification.
- Experience with medical records or healthcare.
- Medical terminology coursework.
Responsibilities
- Answer day-to-day questions from clients and Release of Information Specialists (ROIS).
- Meet facility revenue goals consistently and identify opportunities to increase productivity.
- Comply with release-of-information functions stipulated by service agreements.
- Prepare weekly dashboards and month-end operational performance reports.
- Monitor productivity and quality to support high customer-service satisfaction.
- Assist the Director of Client Operations with training and evaluating onsite and remote ROIS staff.
- Assist with selecting, interviewing, hiring, and terminating employees.
- Participate in counseling sessions for site personnel and make disciplinary or termination recommendations when necessary.
- Manage onsite staff scheduling, including time-off requests and payroll approval.
- Assist remote supervisors in coordinating work and distribute workflow to site personnel.
- Maintain the confidentiality and security of information encountered at facilities.
- Provide input into reviews and revisions of site procedures.
- Perform client-required quality reviews and site evaluations.
- Review release-of-information requests for validity under applicable state or federal statutes and return inappropriate authorizations or requests.
- Look up medical record numbers, complete guides, and pull medical records when appropriate.
- Review requests to determine which encounters are being requested.
- Scan or electronically capture medical records and select the appropriate information for duplication.
- Capture appropriate pages for requested records when appropriate.
- Reassemble paper charts for refiling.
- Log information sent to requesters manually or using company software, in accordance with facility procedures.
- Document releases of information in the patient medical record or through another method determined by the facility.
- Calculate billing and prepare invoices as needed.
- Certify copies of medical records when appropriate.
- Attend mandatory meetings and training sessions.
- Ensure supplies are available at designated facilities.
- Submit company-related travel expense reports and original receipts to the manager in a timely manner.
- Comply with and provide guidance on company policies identified in the Company Handbook.
- Perform other appropriate duties as assigned to meet department and company needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
