Onsite Client Operations Supervisor - Virgina- DC Region
About The Position
Under the direction of the Director of Client Operations and the general instruction of facility contacts, the Client Operations Supervisor is responsible for the efficient operation of assigned accounts. The role also assists with training, staffing, and providing coverage at various sites. The supervisor supports day-to-day client and staff needs, oversees onsite operations and workflow, monitors productivity and quality, and helps ensure compliance with release-of-information procedures and applicable requirements. The position includes personnel support, reporting, medical-record request processing, and travel between facilities as needed.
Requirements
- High school diploma or GED required.
- Valid driver’s license and a history of safe driving.
- Ability to communicate effectively with clients, staff members, and management.
- Knowledge of HIPAA privacy information standards required.
- RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher within 90 days is required.
- Ability to travel.
Nice To Haves
- Some college preferred.
- RHIT certification preferred.
- Experience with medical records or healthcare is beneficial.
- Medical terminology coursework preferred.
Responsibilities
- Answer day-to-day questions from clients and Release of Information Specialists (ROIS).
- Meet facility revenue goals consistently and identify and recommend productivity improvements.
- Comply with release-of-information functions stipulated by service agreements.
- Prepare weekly dashboards and month-end operational performance reports.
- Monitor productivity and quality to support high customer-service satisfaction.
- Assist the Director of Client Operations with training and evaluation of onsite and remote ROIS staff.
- Assist with selecting, interviewing, hiring, and terminating employees.
- Participate in counseling sessions for site personnel and make disciplinary or termination recommendations when necessary.
- Manage onsite staff scheduling, including time-off requests and payroll approval.
- Assist remote supervisors with work coordination and distribute workflow to site personnel.
- Maintain confidentiality of information seen or heard at facilities.
- Provide input into reviews and revisions of site procedures.
- Perform quality reviews and site evaluations as required by clients.
- Review release-of-information requests for validity under applicable state or federal statutes and return inappropriate authorizations and requests to the requester.
- Look up medical record numbers, complete guides, and pull medical records when appropriate.
- Review requests to determine which encounters are requested.
- Scan or electronically capture medical records and select the appropriate information for duplication.
- Capture appropriate pages for requested records when appropriate and reassemble paper charts for re-filing.
- Log information sent to requesters manually or using company software according to facility procedure.
- Document releases of information in patient medical records or by another method specified by the facility.
- Calculate billing and prepare invoices as needed.
- Certify copies of medical records when appropriate.
- Attend mandatory meetings and training sessions.
- Ensure supplies are available at designated facilities.
- Submit company-related travel expense reports and original receipts to the manager in a timely manner.
- Comply with and provide guidance on company policies identified in the Company Handbook.
- Perform other appropriate duties as assigned to meet department and company needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
