Client Operations Manager- 3704257

AMS Staffing•New York City, NY

6d•Hybrid

About The Position

An international AmLaw 100 firm is hiring a Client Operations Manager for its expanding Finance Department in New York City. The role supports strategic clients’ portfolios of matters, working with cross-functional teams to provide operational support and innovative solutions. The manager directly engages internal stakeholders and external clients to deliver consistent, high-quality support and elevate the client experience. The position follows a hybrid schedule of four days onsite and one day remote per week. The annual base salary is $130,000 to $160,000, with a performance-based bonus and comprehensive benefits package. A bachelor’s degree is required.

Requirements

Bachelor’s degree.
At least 6 years of experience in a client-facing financial or operational role.
At least 2 years of direct management experience.
Track record of developing high-performing teams and fostering mentorship.
Demonstrated success in stakeholder relationship management and navigating complex cross-functional dynamics.
Proactive problem-solving ability, including identifying causes and implementing solutions independently and collaboratively.
Exceptional written and verbal communication skills, including comfort reporting internally and engaging with external clients.
Strong organizational skills and meticulous attention to detail.
Ability to manage multiple timelines and interconnected workflows while responding to shifting priorities.

Nice To Haves

Experience in a law firm or professional services environment.
Experience with legal billing.

Responsibilities

Proactively assess matter portfolios for potential issues, take ownership of solutions, and report updates to internal stakeholders.
Serve as the primary contact for Legal and Finance stakeholder requests regarding general policies and guidelines, including engagement terms, accruals, and budgets.
Handle complex client challenges through resolution, identify improvement opportunities, and collaborate with multiple teams to implement solutions.
Collaborate with cross-functional operational teams supporting client engagements to maximize efficiencies and information sharing.
Own key stakeholder and client relationships, communicating regularly to understand and anticipate needs.
Translate client needs into actionable workflows for the broader team and ensure consistent, timely support across matters and practices.
Respond to internal and external client inquiries with a solutions-focused approach while managing expectations and timelines.
Develop and implement communication plans that provide visibility into key financials and relationship issues across relationship partners and legal teams.
Support strategic reporting and insights; work with the Director to establish KPIs for strategic clients and design dashboards presenting engagement and financial data.
Manage a growing team of Analysts and Specialists, provide oversight, and serve as a resource for direct reports to promote consistent client support.
Develop and implement team protocols and standardized workflows for complex client engagements across practice areas while contributing to day-to-day client needs.
Maintain strict confidentiality regarding firm and client information and financial data.