Client Experience Operations Manager

Zeta Global

13h•$75,000 - $90,000

About The Position

Zeta Global is seeking an experienced, proactive Client Experience Operations Manager to project-manage delivery of media dashboards and audience creation (1PD and pixel) across multiple agency client accounts. The role coordinates with Strategic Directors, media, analytics, operations, sales, and clients to establish tracking infrastructure and provide accurate, actionable media insights. Depending on location, the position may be hybrid in New York City, Nashville, Los Angeles, or San Francisco, or fully remote within the United States. The manager supports end-to-end execution of dashboard builds and enhancements, maintains project plans and status documentation, coordinates media attribution and tracking implementations, translates client reporting needs into dashboard specifications, and facilitates stakeholder communication. The role may also work with BI or data visualization teams on dashboard development and maintain quality assurance, attribution accuracy, and dashboard enhancements as campaign needs change.

Requirements

Bachelor’s degree in Marketing, Business, Communications, or a Data/Analytics-related field.
3–5 years of project management experience, including at least 2 years in a marketing or advertising agency environment.
Understanding of digital media channels, including SEM, display, social, programmatic, and video, and of attribution mechanics.
Familiarity with tag and pixel management platforms and third-party tracking integrations, such as GTM, Adobe Launch, Campaign Manager, and Meta.
Strong organizational and communication skills, with the ability to manage timelines across multiple stakeholders and projects.

Nice To Haves

Project management certification, such as PMP or Agile.
Exposure to multiple attribution models and how they apply to client KPIs.
Experience with marketing analytics platforms such as GA4, Adobe Analytics, and CM360.
Understanding of UTM parameters, conversion events, and media taxonomy standards.

Responsibilities

Support the Program Director with end-to-end project execution for media dashboard builds and enhancements across multiple client accounts.
Develop and maintain timelines, deliverables, and status documentation across simultaneous workstreams.
Serve as the primary contact between internal media, analytics, operations, and sales teams and clients for tracking- and dashboard-related deliverables.
Anticipate and manage resource constraints and changing client priorities.
Collaborate with operations and analytics teams to ensure proper tagging and tracking for projects.
Oversee implementation and validation of pixels and tags across media platforms and client websites.
Coordinate with third-party vendors and agencies, such as Meta, DV360, TikTok, and Campaign Manager 360, to support accurate data flows and media tracking.
Translate client reporting needs into data requirements and dashboard specifications.
Potentially work with BI or data visualization teams to build or customize dashboards.
Maintain QA processes to ensure data integrity and accurate attribution across paid search, paid social, display, video, and programmatic channels.
Manage dashboard versioning and enhancements as campaign needs evolve.
Facilitate client communications about project milestones, data readiness, and dashboard walkthroughs.
Document tagging requirements and dashboard logic for cross-functional transparency.
Coordinate internal communication among sales, data cloud, analytics, and operations teams to ensure projects are completed on time.