Onsite Client Operations Manager - Dallas TX

Verisma•Arlington, TX

14h•$55,000 - $65,000•Onsite

About The Position

The Client Operations Manager is responsible for the efficient operation of assigned accounts under the direction of the Director of Client Operations and the general instruction of the primary Facility Contact at various facilities. The role also assists with training, staffing, and coverage at different sites. This is not a remote position; on-site attendance at accounts is required, and travel to assigned accounts is necessary. The position oversees operational performance, revenue goals, productivity, service quality, staffing, scheduling, workflow, and client relationships. It also performs and oversees release-of-information tasks, including reviewing requests and authorizations, locating and preparing medical records, documenting disclosures, and calculating billing when needed. Duties may change, and other appropriate responsibilities may be assigned to meet departmental and company needs.

Requirements

Prior supervisory experience.
Valid driver’s license and a history of safe driving.
Ability to communicate effectively with clients, staff members, and management.
Knowledge of HIPAA privacy information standards.
RHIT certification, or the ability to take and pass an ROI Certification course with a score of 85% or higher within 90 days.
Ability to travel to various assigned accounts.
Ability to report to work consistently with minimal unplanned schedule deviations.

Nice To Haves

Bachelor’s degree preferred.
Experience with medical records or healthcare is beneficial.
Medical terminology coursework preferred.

Responsibilities

Meet facility revenue goals consistently.
Answer day-to-day questions from clients and Release of Information Specialists (ROIS).
Identify and recommend opportunities to increase productivity.
Comply with release-of-information functions as stipulated by service agreements.
Prepare weekly dashboards and month-end operational performance reports.
Monitor productivity and quality to ensure high customer satisfaction.
Assist the Director of Client Operations with training and evaluating onsite and remote ROIS staff.
Assist with selecting, interviewing, hiring, training, and terminating employees.
Participate in counseling sessions for site personnel and make disciplinary or termination recommendations when necessary.
Manage onsite staff scheduling, including time-off requests and payroll approval.
Distribute work to local site personnel and coordinate workflow with remote supervisors.
Provide physical coverage at various sites when workload requires it.
Maintain confidentiality of information seen or heard at facilities.
Provide input into the review and revision of site procedures.
Perform quality reviews and site evaluations as required by clients.
Review release-of-information requests for validity under applicable state or federal statutes and return inappropriate authorizations or requests.
Look up medical record numbers, complete guides, and pull medical records when appropriate.
Review requests to determine which encounters are being requested.
Scan or electronically capture medical records and select appropriate information for duplication.
Capture appropriate pages for requested records when appropriate.
Reassemble paper charts for refiling.
Log information sent to requesters manually or using company software, in accordance with facility procedures.
Document releases of information in patient medical records or by another method determined by the facility.
Calculate billing and prepare invoices as needed.
Certify copies of medical records when appropriate.
Attend mandatory meetings and training sessions.
Ensure supplies are available at designated facilities.
Submit company travel expense reports and original receipts to the manager promptly.
Develop and maintain strong professional relationships and partnerships with client management teams.
Run reports and analyze their contents to manage operations appropriately.
Comply with and provide guidance on company policies in the Company Handbook.
Perform other appropriate duties as assigned to meet departmental and company needs.