Network Admin Onsite (Dallas, TX)
About The Position
Intelligent Technical Solutions is seeking a collaborative, detail-oriented Network Administrator with excellent customer service skills. The role provides onsite and remote IT support to clients and involves system updates, troubleshooting, and maintaining high standards of IT service. The position is full-time and onsite at the company office or client locations as required. The administrator is expected to resolve a broad range of workstation, printer, business application, server, and networking issues with little or no assistance. The role also serves as an escalation point for technicians and participates in an on-call rotation for after-hours and weekend support.
Requirements
- Willingness to work full-time onsite at the company office or client locations as required.
- Experience troubleshooting Windows and Mac OS.
- Experience with Server 2016 through 2025.
- Experience with VMware and Hyper-V virtualization.
- Experience supporting M365 and Azure.
- Proficiency in firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.
- At least five years of experience in IT support or a similar role.
- Advanced knowledge of firewalls, switches, network architecture, and troubleshooting.
- Advanced understanding of managing and troubleshooting networks.
- Advanced understanding of virtualized environments.
- Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
Nice To Haves
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active network certifications are preferred.
Responsibilities
- Resolve workstation operating system issues.
- Resolve printer issues.
- Troubleshoot standard business applications, including Office.
- Troubleshoot line-of-business applications such as SAGE ERP and QuickBooks, and work with vendors on more niche applications.
- Resolve server issues.
- Resolve networking issues.
- Serve as an escalation point for technicians.
- Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
- Provide onsite support at client locations as required.
Benefits
- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
