Client Office Phlebotomist FLOAT-Full-time Days CW

Northwestern Memorial Healthcare • Oak Lawn, IL

5d

About The Position

The Client Office Phlebotomist-Float reflects Northwestern Medicine’s mission, vision, and values; follows its Code of Ethics and Corporate Compliance Program; and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. This is a full-time, 40-hour-per-week float position serving client sites in the South suburbs of Chicago. The schedule is Monday through Friday, 8:30 a.m. to 5 p.m., plus two weekends per month. Flexibility is required to accommodate clients who start earlier or stay later than the posted hours. The position includes a float differential in the base hourly rate and requires travel to additional sites when needed.

The role performs phlebotomy and other laboratory specimen collections for patients across age groups, provides appropriate post-phlebotomy care, and handles specimen processing and related clerical duties. The phlebotomist communicates with patients, client-office staff, laboratory personnel, physicians, and coworkers to support accurate, timely, and safe care. The role also maintains equipment and records, follows patient-safety and laboratory procedures, and completes assigned work independently and efficiently.

Requirements

• High school diploma or equivalent.
• Phlebotomy certification through a nationally recognized organization, training from a phlebotomy school or medical institution, or at least one year of phlebotomy experience in a healthcare setting.
• Ability to work Monday through Friday, 8:30 a.m. to 5 p.m., and two weekends per month, with flexibility for clients’ earlier or later hours.
• Ability to drive to client sites in the South suburbs of Chicago; a valid driver’s license and auto insurance are listed in the qualifications.
• Ability to perform phlebotomy for infant, adult, geriatric, and wheelchair-bound patients.
• Ability to travel to additional sites when needed.

Nice To Haves

• Experience performing phlebotomy on a broad range of patient types.
• Experience processing and transferring laboratory specimens and handling a centrifuge.
• Familiarity with medical EMR systems.
• Knowledge of medical terminology.
• Valid driver’s license and auto insurance.

Responsibilities

• Perform phlebotomy and other laboratory specimen collections according to age-related standards, including collections from infant, adult, geriatric, and wheelchair-bound patients.
• Provide appropriate post-phlebotomy patient care; identify when a patient needs medical assistance and call a code as appropriate.
• Review and record refrigerator temperatures and QC/QA records; document concerns in the Corrective Action Log, report them to maintenance for repair, and communicate findings to a supervisor or manager.
• Use manual requisitions and label and process specimens according to established protocols and policies.
• Understand the operation and maintenance of job-related equipment.
• Follow up on outstanding orders on the manifest log and communicate timed, completed, or uncompleted draws, charges, and results to client-office staff.
• Request and obtain written physician orders with required information and accurately order laboratory tests in computer systems.
• Prioritize and multitask; complete and collect specimens within cost expectations while maintaining a recollection or cancellation rate below 2 percent.
• Follow TJC National Patient Safety goals for two patient identifiers and handwashing.
• Provide accurate information and timely updates to patients and customers; promptly address questions and concerns or identify the appropriate person or resource.
• Work collaboratively across departments, communicate effectively, respect diverse opinions and styles, and recognize others’ contributions.
• Use organizational and department resources efficiently and manage the work schedule to complete assignments on time.
• Participate in efforts to reduce costs, streamline work processes, and improve and grow services.
• Notify the laboratory and/or physician of specimen-procurement problems and follow up professionally and courteously on test results with appropriate individuals.
• Stay informed by reading emails and demonstrate compliance in MediaLab.
• Maintain a safe work environment, follow Laboratory and Hospital Safety Committee recommendations and requirements, and perform work in ways that promote patient safety and reduce the likelihood of healthcare errors.
• Comply with organizational policies regarding ethical business practices.
• Perform clerical duties related to handling and processing laboratory specimens, including faxing, printing, filing, reviewing, and verbally releasing laboratory results.
• Initiate responsibilities without prompting and complete tasks independently without immediate supervision.
• Demonstrate teamwork consistently, interact professionally with team members, and assist coworkers with assigned tasks.
• Travel to additional sites when needed.

Benefits

• Competitive benefits, including tuition reimbursement and loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.
• A range of benefits supporting employees’ physical, emotional, and financial well-being and providing protection for unexpected life events. Eligibility depends on employment classification.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED